Last Updated on Saturday, 23 October 2010 23:47 Written by INSTORE Thursday, 01 May 2003 07:00
Windsor Jewelers; Augusta Georgia
Donnie Thompson, owner of Windsor Jewelers in Augusta, Georgia, was attending a seminar in New York when what he calls "the little idea light in my head" went off. His inspiration? A conversation with seminar visitors at his table who happened to be employees of QVC, HSN and Value Vision.
Thompson headed back to Augusta with one thought in mind. If the home shopping programs have been successful in educating, communicating, presenting and selling jewelry to consumers, why couldn't Windsor Jewelers create their own home shopping experience?
Don MacNeil, head of Windsor's marketing team and an experienced media hand, met with cable companies and created an infomercial format that has significantly expanded the company's market reach in a cost-effective manner. The show runs for 30 minutes and new shows are taped on a bi-monthly basis and air seven days a week in the Augusta and Columbia market.
"After reviewing the air-time costs of cable TV in our market, we found the rates surprisingly workable and response and sales from prospects and customers via the show have been exceptional," says MacNeil.
The Windsor Info-merical Show includes the store's own salespeople and creates the perfect atmosphere for informing customers about the store's brands and telling them about the backgrounds and manufacturing techniques of many of their chosen designers and watch brands. The store carries over 60 brands and has an inventory of more than 50,000 jewelry items.
What's next? Says Thompson: "We can learn a lot from these companies who have shown us that professional presentation and romantic explanation are invaluable to selling jewelry. What's more, you never know when and where the next big idea will come from, but being open to trying something new is indeed key."
This story is from the May 2003 edition of INSTORE
