Make sure your temps help not hinder...

 

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YOUR TIP FOR OCTOBER 31, 2011


[h3]Maximize ROI with Temporary Holiday Help [/h3]
WHY? The holidays can make or break your year. If you hire temporary help, make sure they're able to help you, instead of hurt you.

HOW? Give them laser-focused training on operations, sales, service and product knowledge. Better yet, assign them the role of support positions to free up your sales staff to do what they do best - sell. From greeting and serving customers refreshments, to writing up sales and gift wrapping, they can take operations tasks off the shoulders of your salespeople. And for your top books, the ones who always outperform everyone else, give them a "personal assistant." Not only will it make them more productive, but it will reward them for their contribution and might even cause other salespeople to stretch themselves so they can get an assistant, or ask what they have to do to get one.

SOURCE: Harry J. Friedman, The Friedman Group. To learn more ways to get ready for the holidays, register for a free webinar, Nov. 2 at 11 a.m. Pacific Time: Preparing for the Holidays: The best time of year to RUIN your retail business ... or BOOM it!" Click here to register.
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