THE BIG SURVEY 2017

'Reported us to the IRS!'

Jewelers are good people — most of them, anyway.

But as in any other profession, there are a few unsavory characters. And unfortunately, our readers have had some run-ins with less-than-upstanding members of the industry.

One question we asked in INSTORE’s 2017 Big Survey was, "What’s the most unethical thing a direct rival has done to you in the name of competition?"

The answers were a bit disturbing.

Don't try this stuff at home, folks. You wouldn't want the bad karma that's bound to result.

Our local rival once told a potential client that we were known to have cocaine problems and informed the potential customer we were engaged in unethical behavior so we could pay for drugs.

Used a picture of my late husband in his Corvette in his ad, stating they pay more for gold because they don’t have a Corvette.

We refer horrible customers to each other.

Said that they made my wife’s engagement ring!

Told people my watches were counterfeit.

Stopped by my store and in the middle of a presentation of loose diamonds told my customer, “Hmm, that’s nice. But you should come see what I have at my shop.”

Appraised an item and told the client that the sapphire we sold the client was too good to be real, that it must be synthetic and to demand a lab report or money. We gave the money back, got a lab report, called the customer, and he was upset because he had purchased another sapphire from the competitor’s wife and could not return it!

Our color stone dealer opened a retail store across the street from us, without telling us and while we were planning an event together.

Told our customer the diamond they bought from us was junk!

Pretended to be me.

Put our name on their website.

Reported us to the IRS!

Said they had never heard of our store when a potential customer walked into their location in error.

Said we were crooks. My response was that we did take $50,000 of sales from them last month, so guilty as charged!

Said our prices are lower because we sell stolen merchandise.

Hired an ex-employee and had them send postcards to my customers.

Told people I was unstable and might not be in business much longer.

The 2017 Big Survey was conducted in July and attracted more than 700 responses from jewelry-store owners around country. Look out for all the results in the October issue of INSTORE.

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