Eileen McClelland

Eileen McClelland

Eileen McClelland is the managing editor at INSTORE Magazine.

Write on Monday, 27 July 2015 Published in Best Practices

Although the scope of Alethe Fatherley’s caring may sometimes seem as deep and wide as the ocean, what she cares most about these days is simply well water.

Write on Tuesday, 21 July 2015 Published in Best Practices

Any familiar faces, here?

While perusing old photographs, Howard Posin, owner of Howard’s Diamond Center in Triadelphia, WV, discovered this photograph of the 1946 National Association of Credit Jewelers annual convention banquet in Chicago.

Write on Tuesday, 14 July 2015 Published in Best Practices

Wondering what to do to generate some excitement in and around your business through the long, hot summer months?

Write on Tuesday, 07 July 2015 Published in Best Practices

When Troy Thollot of Thollot Diamonds & Fine Jewelry in Thornton, CO, first noticed the email from ABC in his inbox, he thought it was spam.

Write on Tuesday, 30 June 2015 Published in Best Practices

I recently read about a technique for dealing with angry customers -- over the phone.