Secret to dealing with unhappy employees...

DIAMOND MOMENTS: Tell us the story of the most memorable diamond sale to ever take place in your store.
[h3]What's the secret to dealing with unhappy employees? Fire them.[/h3]
WHY? Because glum employees poison the atmosphere, scaring away customers and robbing your business of time and energy. And besides, life is too short. You should be surrounded by people who make you feel good about being at work.
HOW? Firing someone is, of course, a last-resort measure. But if you have provided training, counseling and patience and the person evidently does not want to be there, it's time to go your different ways.
SOURCE: Jay Goltz, writing in the New York Times
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