Stories From The Front Lines of Retail

INSTORE

Written by admin Tuesday, 10 February 2009 02:05

We offer a lifetime replacement battery on watches. You pay once and the battery is replaced for a lifetime. Sadly, one of our customers who had purchased one of our lifetime batteries passed away. The heirs came back to us after the funeral, with the receipt, and asked for a refund on the battery as the "lifetime had ended." To be sure, they didn't have the battery; it was buried with the deceased, along with his favorite watch. We went ahead and refunded the money, and had a good laugh - J. DENNIS PETIMEZAS, WATCHMAKER'S DIAMONDS & JEWELRY, JOHNSTOWN, PA

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