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YOUR TIP FOR AUGUST 4, 2011


[h3]Get caught with your foot in your mouth? Disparage a vendor's line? Say something sarcastic about an employee's efforts and were overheard? Fess up and apologize.[/h3]
WHY? There's no use pretending. Offer a genuine apology and accept responsibility for what you did. Also, seize the opportunity to benefit from the situation.

HOW? Don't try to downplay things. Muster the courage to state clearly what's been bothering you and how you wish that vendor's rep or young sales associate would behave instead. Finally, promise to air your grievances in a more open and adult way next time.

SOURCE: Harvard Business Review
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