“Definitely!” or “Absolutely!”

WHY TO USE IT: It’s difficult saying words like “definitely” or “absolutely” in a bored voice. These words lend themselves to speaking in a confident manner. Use them and watch your enthusiasm for that new jewelry line become contagious.

Source: Renee Evenson, Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts that Really Get Results


This article originally appeared in the June 2017 edition of INSTORE.



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