Why it is true: The biggest communication problem in our lives today is that we only listen to reply instead of listening to understand.

Plan of action: Carefully examine the number of situations in your store when your instructions were not followed. Ask the responsible employee specific questions about it. Look them in the eye, ask follow-up questions, give them the opportunity to really participate in the solution. This action is not intended to penalize them, but rather to let them know that you consider them to be a contributing member of your team. As a bonus, you might get a remarkable response that will continue to move your business forward.

David W. Richardson CSP, Jewelry Sales Training International

This article originally appeared in the April 2017 edition of INSTORE.


It’s a New Age for the Jewelry Shopping Experience

There’s a new way for you and your customers to view custom designs before they’re created: Introducing the Holojem™ platform from Jewelers Mutual Group. This immersive new augmented reality platform turns ideas into viewable jewelry simply and effectively. There’s simply nothing else like it on the market today. Learn more about bringing your creativity to life with innovative technology. Learn More ➡

Promoted Headlines


INSTORE Magazine on Facebook