Customers will say a lot of crazy, stupid things to try to get a refund. While traveling in Colombia, I met an ex-pat at a bar that ended a one-year engagement a few months earlier. After his former fiancee gave him back the diamond ring, he wanted to return it. However, it had a 30-day refund policy, according to him, and that date had passed long ago. So, when he went to the jeweler he said his fiancee was killed. Hit by a car and died a month earlier. Hoping for pity points, he claimed he couldn't bear having the ring and wanted to exchange it for a refund. His sob story yielded no results, as the return policy was upheld he said. Not sure I've heard a crazier excuse in my life — or lower, as he claimed the girl was dead.
So this week's Participation Friday topic: What's the worst return excuse used by a customer in your store?
I'll run the top ones on Monday.