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2019 Big Survey: Here’s Where Valentine’s Day Is Dying the Fastest for Jewelers

Results of the 2019 Big Survey have been rolling in. Here’s a sample.

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2019 Big Survey: Here’s Where Valentine’s Day Is Dying the Fastest for Jewelers

VALENTINE’S DAY SEEMS to be dying fastest in Minnesota, where 85 percent of jewelers said it was no longer pulling in customers the way it once did. Across North America almost one in two jewelers identified the day of love as a key traditional date that had become SIGNIFICANTLY LESS important to their business in the last decade (see chart).

Other prominent dates near the top of the list were Father’s Day, selected by 53% of jewelers who took INSTORE’s 2019 Big Survey, and Mother’s Day, chosen by 41%. Christmas still seems to be maintaining its hold on the shoppers of America. Only 14% of jewelers said it had become less important.

For the record, Indiana appeared to be the state where a promotional arrow from Cupid might still hit its target: Seventy-nine percent of jewelers there said V Day was still a potent traffic driver.

The 2019 Big Survey was conducted in September and October and attracted responses from more than 800 American jewelers. Look out for all the results in the November issue of INSTORE.

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Honoring a Legacy: How Smith & Son Jewelers Exceeded Every Goal With Wilkerson

When Andrew Smith decided to close the Springfield, Massachusetts location of Smith & Son Jewelers, the decision came down to family. His father was retiring after 72 years in the business, and Andrew wanted to spend more time with his children and soon-to-arrive grandchildren. For this fourth-generation jeweler whose great-grandfather founded the company in 1918, closing the 107-year-old Springfield location required the right partner. Smith chose Wilkerson, and the experience exceeded expectations from start to finish. "Everything they told me was 100% true," Smith says. "The ease and use of all their tools was wonderful." The consultants' knowledge and expertise proved invaluable. Smith and his father set their own financial goal, but Wilkerson proposed three more ambitious targets. "We thought we would never make it," Smith explains. "We were dead wrong. We hit our first goal, second goal and third goal. It was amazing." Smith's recommendation is emphatic: "I would never be able to do what they did by myself."

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