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2021 Big Survey: This Is the Top Performing Watch Brand in Independent Jewelry Stores

Japanese maker tops poll for fourth straight year; Rolex falls out of top 3.




2021 Big Survey: This Is the Top Performing Watch Brand in Independent Jewelry Stores

CITIZEN WAS ONCE again named the top watch brand by American independent jewelers in this year’s INSTORE Big Survey, edging New York-based Bulova and its Japanese peer Seiko.

It is the 4th straight year Citizen has finished No. 1 in our poll, which asks jewelers to name their “best performing” watch brands. The question is designed to encourage jewelry-store owners to consider return on effort and investment and not just sales.

Swiss luxury giant Rolex, slipped out of the top three for the first time in four years amid supply issues.

Citizen’s strong performance comes at a time when traditional watch sales are struggling against the onslaught from smart watches, especially the Apple Watch, whose sales in 2019 surpassed the combined sales of all Swiss watch brands. According to another question in the 2021 Big Survey, only a little more than half of independent jewelers now carry watches, down from over three-quarters a decade ago.

The 2021 Big Survey was carried out between August and September, attracting more than 600 anonymous responses from owners of independent jewelry stores across the United States and Canada. The full results will be published in the upcoming November issue of INSTORE.




It’s Going to Set Us Up Very Nicely for Retirement

You’ve worked hard all your life. And if you’re like most jewelers contemplating retirement, you’re hoping that your going-out-of-business sale will add to your nest egg — with minimal complications. That’s exactly what Doug and Jacki Friedrich, fourth-generation owners of Friedrich Jewelers Inc., of Vernon, Conn., experienced when they selected Wilkerson to run their sale. “Jewelers who are contemplating a sale should go with Wilkerson because of their experience,” says Doug. And with financial goals “exceeding expectations,” the couple can now focus on enjoying the next chapter of their lives. “It’s going to set us up very nicely for retirement,” says Jacki. “The money’s coming in and we have no complaints. It’s been wonderful.”

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