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2021 Big Survey: This Is the Top Performing Watch Brand in Independent Jewelry Stores

Japanese maker tops poll for fourth straight year; Rolex falls out of top 3.




2021 Big Survey: This Is the Top Performing Watch Brand in Independent Jewelry Stores

CITIZEN WAS ONCE again named the top watch brand by American independent jewelers in this year’s INSTORE Big Survey, edging New York-based Bulova and its Japanese peer Seiko.

It is the 4th straight year Citizen has finished No. 1 in our poll, which asks jewelers to name their “best performing” watch brands. The question is designed to encourage jewelry-store owners to consider return on effort and investment and not just sales.

Swiss luxury giant Rolex, slipped out of the top three for the first time in four years amid supply issues.

Citizen’s strong performance comes at a time when traditional watch sales are struggling against the onslaught from smart watches, especially the Apple Watch, whose sales in 2019 surpassed the combined sales of all Swiss watch brands. According to another question in the 2021 Big Survey, only a little more than half of independent jewelers now carry watches, down from over three-quarters a decade ago.

The 2021 Big Survey was carried out between August and September, attracting more than 600 anonymous responses from owners of independent jewelry stores across the United States and Canada. The full results will be published in the upcoming November issue of INSTORE.




Put Your Trust in Wilkerson

To do business successfully with anyone, you need a certain “comfort level.” That’s something that Phillips Pitts, owner of two Parris Jewelers stores in Hattiesburg, Miss., said he felt immediately when he first talked to Wilkerson’s Rick Hayes. He was just about to launch an anniversary sale. And he chose Wilkerson to handle all the details — from the marketing to the sales floor. “Rick cared what was going to happen to Parris Jewelers,” says Pitts. “Not just during the sale but after the sale.” Would he recommend Wilkerson to other jewelers contemplating a large-scale sale? Absolutely, says Pitts, who says the results “exceeded their expectations.” His trust in Wilkerson has only grown after the numbers came in. “They were interested in me fulfilling and what I need to fulfill to make my company better.”

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