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5 Crucial Customer Experience Improvements That Are Here to Stay

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Customers have changed, and their expectations have altered significantly. Recent data shows customers expect more convenience, personalization and effective technological use than ever before. And they’re more willing to switch to another business if those needs aren’t met. In this webinar, Podium’s Jason A’alona, director of retail, and Hayley Sonntag, senior marketing specialist, talk about the five crucial customer experience improvements you need to make to set yourself up for success.


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When the Kids Have Their Own Careers, Wilkerson Can Help You to Retire

Alex and Gladys Rysman are the third generation to run Romm Jewelers in Brockton, Mass. And after many decades of service to the industry and their community, it was time to close the store and take advantage of some downtime. With three grown children who each had their own careers outside of the industry, they decided to call Wilkerson. Then, the Rysmans did what every jeweler should do: They called other retailers and asked about their own Wilkerson experience. “They all told us what a great experience it was and that’s what made us go with Wilkerson.” says Gladys Rysman. The results? Alex Rysman says he was impressed. “We exceeded whatever I expected to do by a large margin.”

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