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A Salute to Service … and More Reader Letters for November-December 2017

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A Salute to Service … and More Reader Letters for November-December 2017

Salute to Service

I think there is a lesson to be learned concerning the personal service that makes our industry stand apart. With big box retailers like Target and Nordstrom looking to go smaller with less inventory and more personal service, it seems they also see the value of what we jewelers have been doing all along. — Alex Weil, Martin’s Jewelry, Manhattan Beach, CA

MOTIVATIONAL MAG

With such a busy schedule juggling customers, inventory, employees and bench time, INSTORE has become my go-to brainstorm! It keeps me current and motivated! — Linda McEathron, Design House, Waco, TX

LIFE IN THE FAST LANE

Keeping up with the changes in advertising on social media, trying to strategize my brand management and relying on more independent contractors is a full-time job! Using the Internet to my advantage is requiring me to run ahead and keep reading all the time. Everything is so fast that I am trying to keep up and stay on top without running out of breath! — Susan Eisen, Susan Eisen Fine Jewelry & Watches, El Paso, TX

BEEN GREEN FOR YEARS

Good conscientious jewelers have been recycling for years. We went green ages ago. What other industry has done as much with their resources to recycle their product? Timber? Petroleum? Electric? Automotive? Very little jewelry or jewelry waste is left unrecycled. If you’re foolish enough to be throwing away your polishing dust, bench or floor sweeps, I will happily clean your store … for free! — Denise Oros, Linnea Jewelers, La Grange, IL

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at editor@instoremag.com.

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When There’s No Succession Plan, Call Wilkerson

Bob Wesley, owner of Robert C. Wesley Jewelers in Scottsdale, Ariz., was a third-generation jeweler. When it was time to enjoy life on the other side of the counter, he weighed his options. His lease was nearing renewal time and with no succession plan, he decided it was time to call Wilkerson. There was plenty of inventory to sell and at first, says Wesley, he thought he might try to manage a sale himself. But he’s glad he didn’t. “There’s no way I could have done this as well as Wilkerson,” he says. Wilkerson took responsibility for the entire event, with every detail — from advertising to accounting — done, dusted and managed by the Wilkerson team. “It’s the complete package,” he says of the Wilkerson method of helping jewelers to easily go on to the next phase of their lives. “There’s no way any retailer can duplicate what they’ve done.”

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