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… And Then I Had to Windex All the Cases

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… And Then I Had to Windex All the Cases

WE HAD A “CUSTOMER” come in looking for matching wedding bands for him and his soon-to-be wife. As my office manager bent down to show him a ring, he pressed his bare manhood against the glass. She quickly came in the back office and told me what had happened and I called the police, who didn’t pick up (in our small town, they are open only banking hours). So I called dispatch at the next town and they sent over an officer. The officer walked around the store and every time he approached the flasher, the man would face the other way but continue to press against the glass. Feeling the heat, the flasher made a move to leave, but the officer stepped in front of him, looked down and pointed right at the man’s fly as if to scold it. The man looked down, tucked it in and apologized under his breath as he fled out the door. The cop went after him and returned shortly to tell us the man claimed he had just used the bathroom at a convenience store. The officer disputed his story given the amount of full three-piece exposure and asked him not to return, to which the man said, “Where am I supposed to buy my wedding rings then?” The officer told him that given the embarrassment, he felt that neither us nor the flasher should feel comfortable doing business from here on out. We thanked the officer, then I drew the short straw and got to Windex all the cases. — told anonymously to INSTORE’s Big Survey, 2016 

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To do business successfully with anyone, you need a certain “comfort level.” That’s something that Phillips Pitts, owner of two Parris Jewelers stores in Hattiesburg, Miss., said he felt immediately when he first talked to Wilkerson’s Rick Hayes. He was just about to launch an anniversary sale. And he chose Wilkerson to handle all the details — from the marketing to the sales floor. “Rick cared what was going to happen to Parris Jewelers,” says Pitts. “Not just during the sale but after the sale.” Would he recommend Wilkerson to other jewelers contemplating a large-scale sale? Absolutely, says Pitts, who says the results “exceeded their expectations.” His trust in Wilkerson has only grown after the numbers came in. “They were interested in me fulfilling and what I need to fulfill to make my company better.”

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