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True Tales

… And Then I Had to Windex All the Cases

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WE HAD A “CUSTOMER” come in looking for matching wedding bands for him and his soon-to-be wife. As my office manager bent down to show him a ring, he pressed his bare manhood against the glass. She quickly came in the back office and told me what had happened and I called the police, who didn’t pick up (in our small town, they are open only banking hours). So I called dispatch at the next town and they sent over an officer. The officer walked around the store and every time he approached the flasher, the man would face the other way but continue to press against the glass. Feeling the heat, the flasher made a move to leave, but the officer stepped in front of him, looked down and pointed right at the man’s fly as if to scold it. The man looked down, tucked it in and apologized under his breath as he fled out the door. The cop went after him and returned shortly to tell us the man claimed he had just used the bathroom at a convenience store. The officer disputed his story given the amount of full three-piece exposure and asked him not to return, to which the man said, “Where am I supposed to buy my wedding rings then?” The officer told him that given the embarrassment, he felt that neither us nor the flasher should feel comfortable doing business from here on out. We thanked the officer, then I drew the short straw and got to Windex all the cases. — told anonymously to INSTORE’s Big Survey, 2016 

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at editor@instoremag.com.

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True Tales

That Time the Manager Got Blown Across the Showroom By Electric Wires

The staff came to his rescue … from mouth-to-mouth.

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I had a great assistant manager who also happened to be very handy doing repairs around the store. One time, he was working on an electrical problem in the island in the front of the store. Somehow, some of the wires got crossed and blew him back onto the floor in a pile of debris in the center of the island semi-conscious. Another employee, a part-time ambulance attendant, asked, “Should I give him mouth-to-mouth?” And the chorus replied, “No, let him lie!” This is the stuff of legends! — Jon Walp, Long Jewelers, Virginia Beach, VA

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True Tales

This Grandma Had An Unbelievable Plan to Escape If The Custom Design Estimate Was Too High

Even her grandkids were in on it.

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Recently, a new customer walked in hoping to have a custom ring made. We browsed through the counters, tried on rings, looked at wax patterns, and I had a good feeling about her. She was so excited and eager that while she had lunch, I sketched a design. She took a look and seemed very relieved! She then shared that she and her grandchildren, who were with her, were so nervous that the estimate would be out of their price range, they had came up with a plan to get her out of the store if she couldn’t afford it. She said she was supposed to fake a heart attack and the grandchildren would usher her out quickly to the car. I have never laughed so hard! Luckily, she loved the design, it was in her price range and they didn’t have to carry out their sneaky plan! I believe I now have an excellent new customer! — Linda McEathron, Design House, Waco, TX

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True Tales

You Won’t Believe Why This Client Wouldn’t Take Her Engagement Ring

Hint: it wasn’t the diamond she thought they had switched.

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For over 20 years, we have had a customer’s diamond engagement ring in our vault because she refused to take it. Not because she felt we switched her diamond, but because she swore we switched the mounting. — Georgie Gleim, Gleim the Jeweler, Palo Alto, CA

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