Hey, everybody needs to have goals.
Don't let these 'sales-making questions' trip you up.
His approach sounds truly ... unique.
He looks a little puzzled.
You've got to control your customer flow to have the strongest possible holiday season.
It's a disaster ... because what else would it be?
Something called a "Socratic triple-filter list" can help.
Monitor, and manage, these three key metrics.
Sure, Gene makes a donation. But is his heart in the right place?
Can you turn Grandma into a ring?
You can even let your employees design the system themselves.
It's someone Gene really doesn't want to see.
With easier-than-ever technology, there’s absolutely no reason to be afraid of making your own videos.
Who's he actually trying to convince — the potential customer, or himself?
Maybe he or she is already working for you.
An old cupcake becomes a bone of contention.
Memorize at least 10 of these "silver bullets."
Science isn't a strong point for this employee.
What do you do when you hit a slow period and the customer traffic just isn’t there? You take action, says jewelry store training expert Jimmy...
This is no ordinary gem.