When an empowered manager hires family members and the owner objects, conflict ensues.
A retailer goes to great lengths to match an online diamond price, but at what cost? Jeff Lee was barely out of medical school when he...
A Caribbean jeweler loses an important gemstone sale after a local jeweler tells the client it’s a fake.
When a gemstone mounted in a designer’s ring cracks, a store manager takes matters into his own hands.
A job candidate appears too good to be true … and it turns out that he is. Should the store owner fire him or give him...
When a client asks a store to match an online price, the owner and salesperson butt heads. Gina Scotto had been with Cliff Fine Jewelers for over...
All five Langstrom Jewelers stores were in nice, upscale parts of town — even the Southwind store. That’s what owner Troy Evans kept telling himself as...
When a jeweler makes an exception to the store’s return policy, it comes back to bite him. How’s he going to get out of this one?...
A new hire seems perfect, but her recent purchase of an assault rifle and revelations about her mental health history have a store worried Running the...
NANCY WRIGHT had taken a big risk when she decided to open Golden Art Diamonds and Gems. After 20 years of hard work at the bench...
THE CASE OF THE COSTLY MISTAKE An in-house jeweler damages a diamond while setting it. The clients leave happy, but how does the store handle the...
When a business model evolves, it creates upheaval among the ranks. What’s a store owner to do?
THE CASE OF THE SUSPICIOUS SIZING A salesman becomes leery of a customer and decides to take matters to the police. This article originally appeared in...
THE CASE OF THE CARELESS COURIER A jeweler claims repairs being transported to an outside shop were stolen, but owner Olivia has her suspicions — as...
THE CASE OF THE INADVERTENT BARGAIN A valued customer leaves with a diamond more valuable than the one purchased. When the store discovers the discrepancy, it...
A new manager is made uncomfortable by a co-worker's religious opinion on her fertility issues.
A vendor blames abuse by the wearer, but the jeweler believes the problem lies with the setting. What can he do to save his reputation with...
A dead husband, a grieving widow, an angry mother, a disputed ring, and yes, you guessed it, the local jeweler stuck in the middle of it....
There are signs one of Nancy Amos’ star employees has been stealing from her. But with no hard proof, what should she do with him due...
Did an online reviewer say something bad about your store? Don’t fight it or try to make it go away — own it. At The SMART...
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