In this 56-second excerpt, Kyle Bullock explains how a jeweler's staff far exceeded expectations.
In this 55-second excerpt, Kyle Bullock explains how a jeweler made a huge promise to her staff.
An amazing sales performance resulted in an equally amazing reward.
It was a sale that showed how meaningful jewelry could be.
It was the most emotional sale of her career.
The customer was searching for a pair of special blue earrings for his wife.
She realized that the 4 Cs will get her nowhere with this particular customer.
She saw a chance to be of service ... and took it.
A kind gesture heals a customer relationship gone sour.
He just took a deep breath and told the truth.
He prided himself on being trustworthy. But if someone didn't trust him, how could he trust them?
One way to reach them is to flip the script.
He had a disaster on the bench. How could he tell his suspicious customer?
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