I RECENTLY RECEIVED news that our old alarm system — with us since the inception of the store in 1995 — had to go.
It seems the backup communication system that used two-way radio signals might not be viable anymore with so many cell towers in that network being retired. Additionally, our security company could no longer provide the necessary line security.
So, I launched my own discovery mission. My prime directives: an advanced security system with a reliable backup that included a responsive alarm company that had timely technical support to deal with system glitches/false alarms.
While I found that in a nearby company, I also discovered a number of things to look out for in the physical transition to a new system. Here are tips I learned that may help you when you make the upgrade to a new, state-of-the-art alarm system:
- Avoid a three-way relationship with one company doing the installation and service and another providing the monitoring.
- Do not rely solely on the salesman’s information. Do read the new alarm service contract carefully, and know what you’re signing. As with most contracts, verbal agreements do not count.
- Get in writing the work order costs, monthly monitoring costs, estimated job duration and performance guarantees that the new burglar alarm system will be complete and functional on time.
- Verify that technical assistance will be immediately available if there are any unforeseen issues with the system — i.e. cameras don’t work remotely, the cell card in the Internet receiver doesn’t relay to the system properly, door switches/motion sensors/cameras need tweaking, or possible reimbursements for too many initial false alarm charges.
- Be very clear on how you cancel your contract with your existing alarm service provider. Before doing so, read your contract carefully. There are date-sensitive automatic renewable provisions written into most alarm service contracts. Schedule your change prior to your anniversary renewal date to avoid costly penalties, and make sure you are in compliance with all relevant alarm service contract provisions.
- Send a certified letter of intent of cancellation, and once the new system is operationally installed, send another certified letter of cancellation.
- Many alarm service companies require you to return all of the removed leased equipment or suffer a penalty.
- There are two issues that need to be addressed once the decision is made to change alarm service providers or upgrade your present burglar alarm system. First, will your existing system have to be inactive during the installation and if so, for how long? Second, what insurance/action plan do you have in place if the unthinkable happens?
- Contact your local police station with your timeline and request extra surveillance.
Once these advanced systems are in place and running properly, the peace of mind they provide is priceless. The difference in your insurance bill is pleasant too!
