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Best of the Best: Revenue-Rich Corner

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See how this Texas store turned a dormant corner into a store cash cow.

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[dropcap cap=E]ver wondered what to do with a corner of your store that’s not producing revenue? Donoho’s Jewellers in The Woodlands, TX, had used an  800-square-foot room as a rock and mineral museum. Staff also showed diamond presentations on a TV. Interesting, yes; entertaining, perhaps — but not rich in revenue. — EILEEN McCLELLAND[/dropcap]

Best of the Best: Revenue-Rich Corner

[componentheading]The idea[/componentheading]

[contentheading]Men’s lair. [/contentheading]

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Director Richard van der Dys worked with Scott Kay and interior designer Regina Kay, Scott’s wife, to transform the space into a men’s lair of sorts, a masculine retreat with throne-like chairs, chandeliers, a leopard rug and plenty of display space to show off Kay’s men’s jewelry lines to best advantage.

Van der Dys says the Scott Kay men’s line was not an arbitrary choice. “We did great business with fashion and watches, but we thought we were missing the boat on men’s jewelry,” he says.

“Because of the relationship we had with Scott we were confident it would work.”

Best of the Best: Revenue-Rich Corner

[componentheading]The execution[/componentheading]

[contentheading]Sales space.[/contentheading]

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Regina Kay went into the project well versed in Scott Kay’s philosophy of how to make the most of space in a retail jewelry store — lining up cases against the walls and in the center of the room, rather than sacrificing space simply for sales associates to stand behind counters.

The room was already equipped with built-in cabinets lining the walls. Regina brought in a focal point — a case in the middle of the room.

“We were thinking gentlemen’s lair, seduction, mysterious, and all of a sudden it started clicking. It became a place where guys could feel comfortable,” Regina says.

Best of the Best: Revenue-Rich Corner

[componentheading]The reward[/componentheading]

[contentheading]A huge hit.[/contentheading]

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REVENUE: “The Scott Kay room was a huge hit instantly in today’s economy,” van der Dys says. “We sell a lot more cuff links now.”

BRAND IDENTITY: Regina says the room provides brand recognition. “It definitely tells a story of who Scott is and what Scott is all about.”

EDUCATION: Rather than suffering from the lack of the plasma TV and seating area, diamond education has improved, van der Dys says, since sales associates present the information to customers, one-on-one now, without relying on visual aids.

[componentheading]Do It Yourself [/componentheading]

[contentheading]Tips from Regina Kay:[/contentheading]

• “Take a look at all the things that are already in place and ask yourself how you can transition this into more of a shopping experience. You can change certain areas without demo-ing the entire store.”
• “When working with an interior designer, you have to have a little trust, too. The magic doesn’t come together until all the pieces are in place.”
• “It’s important to reflect the brand. Go to that vendor and say, ‘Help me, support me, I’d like to make your salon successful.’”

[span class=note]This story is from the February 2010 edition of INSTORE[/span]

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SPONSORED VIDEO

Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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Best of The Best

Best of the Best: Revenue-Rich Corner

Published

on

See how this Texas store turned a dormant corner into a store cash cow.

Best of the Best Logo

[dropcap cap=E]ver wondered what to do with a corner of your store that’s not producing revenue? Donoho’s Jewellers in The Woodlands, TX, had used an  800-square-foot room as a rock and mineral museum. Staff also showed diamond presentations on a TV. Interesting, yes; entertaining, perhaps — but not rich in revenue. — EILEEN McCLELLAND[/dropcap]

Best of the Best: Revenue-Rich Corner

[componentheading]The idea[/componentheading]

Advertisement

[contentheading]Men’s lair. [/contentheading]

Director Richard van der Dys worked with Scott Kay and interior designer Regina Kay, Scott’s wife, to transform the space into a men’s lair of sorts, a masculine retreat with throne-like chairs, chandeliers, a leopard rug and plenty of display space to show off Kay’s men’s jewelry lines to best advantage.

Van der Dys says the Scott Kay men’s line was not an arbitrary choice. “We did great business with fashion and watches, but we thought we were missing the boat on men’s jewelry,” he says.

“Because of the relationship we had with Scott we were confident it would work.”

Best of the Best: Revenue-Rich Corner

[componentheading]The execution[/componentheading]

Advertisement

[contentheading]Sales space.[/contentheading]

Regina Kay went into the project well versed in Scott Kay’s philosophy of how to make the most of space in a retail jewelry store — lining up cases against the walls and in the center of the room, rather than sacrificing space simply for sales associates to stand behind counters.

The room was already equipped with built-in cabinets lining the walls. Regina brought in a focal point — a case in the middle of the room.

“We were thinking gentlemen’s lair, seduction, mysterious, and all of a sudden it started clicking. It became a place where guys could feel comfortable,” Regina says.

Best of the Best: Revenue-Rich Corner

[componentheading]The reward[/componentheading]

Advertisement

[contentheading]A huge hit.[/contentheading]

REVENUE: “The Scott Kay room was a huge hit instantly in today’s economy,” van der Dys says. “We sell a lot more cuff links now.”

BRAND IDENTITY: Regina says the room provides brand recognition. “It definitely tells a story of who Scott is and what Scott is all about.”

EDUCATION: Rather than suffering from the lack of the plasma TV and seating area, diamond education has improved, van der Dys says, since sales associates present the information to customers, one-on-one now, without relying on visual aids.

[componentheading]Do It Yourself [/componentheading]

[contentheading]Tips from Regina Kay:[/contentheading]

• “Take a look at all the things that are already in place and ask yourself how you can transition this into more of a shopping experience. You can change certain areas without demo-ing the entire store.”
• “When working with an interior designer, you have to have a little trust, too. The magic doesn’t come together until all the pieces are in place.”
• “It’s important to reflect the brand. Go to that vendor and say, ‘Help me, support me, I’d like to make your salon successful.’”

[span class=note]This story is from the February 2010 edition of INSTORE[/span]

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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