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Best of The Best

Best of the Best: Revenue-Rich Corner



See how this Texas store turned a dormant corner into a store cash cow.

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[dropcap cap=E]ver wondered what to do with a corner of your store that’s not producing revenue? Donoho’s Jewellers in The Woodlands, TX, had used an  800-square-foot room as a rock and mineral museum. Staff also showed diamond presentations on a TV. Interesting, yes; entertaining, perhaps — but not rich in revenue. — EILEEN McCLELLAND[/dropcap]

[componentheading]The idea[/componentheading]

[contentheading]Men’s lair. [/contentheading]


Director Richard van der Dys worked with Scott Kay and interior designer Regina Kay, Scott’s wife, to transform the space into a men’s lair of sorts, a masculine retreat with throne-like chairs, chandeliers, a leopard rug and plenty of display space to show off Kay’s men’s jewelry lines to best advantage.

Van der Dys says the Scott Kay men’s line was not an arbitrary choice. “We did great business with fashion and watches, but we thought we were missing the boat on men’s jewelry,” he says.

“Because of the relationship we had with Scott we were confident it would work.”

[componentheading]The execution[/componentheading]

[contentheading]Sales space.[/contentheading]


Regina Kay went into the project well versed in Scott Kay’s philosophy of how to make the most of space in a retail jewelry store — lining up cases against the walls and in the center of the room, rather than sacrificing space simply for sales associates to stand behind counters.

The room was already equipped with built-in cabinets lining the walls. Regina brought in a focal point — a case in the middle of the room.

“We were thinking gentlemen’s lair, seduction, mysterious, and all of a sudden it started clicking. It became a place where guys could feel comfortable,” Regina says.

[componentheading]The reward[/componentheading]

[contentheading]A huge hit.[/contentheading]


REVENUE: “The Scott Kay room was a huge hit instantly in today’s economy,” van der Dys says. “We sell a lot more cuff links now.”

BRAND IDENTITY: Regina says the room provides brand recognition. “It definitely tells a story of who Scott is and what Scott is all about.”

EDUCATION: Rather than suffering from the lack of the plasma TV and seating area, diamond education has improved, van der Dys says, since sales associates present the information to customers, one-on-one now, without relying on visual aids.

[componentheading]Do It Yourself [/componentheading]

[contentheading]Tips from Regina Kay:[/contentheading]

• “Take a look at all the things that are already in place and ask yourself how you can transition this into more of a shopping experience. You can change certain areas without demo-ing the entire store.”
• “When working with an interior designer, you have to have a little trust, too. The magic doesn’t come together until all the pieces are in place.”
• “It’s important to reflect the brand. Go to that vendor and say, ‘Help me, support me, I’d like to make your salon successful.’”

[span class=note]This story is from the February 2010 edition of INSTORE[/span]



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Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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