Connect with us

Headlines

Blackmailed: Scam-Artist Customer Forces Jeweler into Making Costly Decision

mm

Published

on

Rather than fight the fraudster, jeweler chooses to protect his brand.

Diamond-swapping allegations made against Kay Jewelers have dominated headlines recently, but online jewelers say that more often than not “they are the victims of fraud by scam artists and a sophisticated secondary market where their baubles get sold,” as the New York Post writes.

The news outlet tells the story of one woman who returned a ring she bought from Los Angeles-based The Pearl Source, though owner Leon Rbibo was “95 percent certain” that the woman had switched out the original pearl for one of lesser value. That forced him to make a difficult decision. “I knew if I told her that it was not our product, it would have ended with a bad review on our site and a credit card chargeback,” Rbibo says. “I decided to eat the $600 cost of the pearl because I think she would have hurt our reputation. Yes, it’s a form of blackmail.”

The woman later bought a different ring and tried the same stunt again, the article explains. This time Rbibo had pictures of the original pearl, but “when he called her bluff, she ordered her credit card company to stop payment on the ring. The bank honored her request because The Pearl Source kept the ring and did not give her a refund. The jeweler argued, to no avail.”

Read more at the New York Post

Advertisement

SPONSORED VIDEO

Moving Up — Not Out — with Wilkerson

Trish Parks has always wanted to be in the jewelry business and that passion has fueled her success. The original Corinth Jewelers opened in the Mississippi town of the same name in 2007. This year, Parks moved her business from its original strip mall location to a 10,000-square foot standalone store. To make room for fresh, new merchandise, she asked Wilkerson to organize a moving sale. “What I remember most about the sale is the outpouring excitement and appreciation from our customers,” says Parks. Would she recommend Wilkerson to other jewelers? “I would recommend Wilkerson because they came in, did what they were supposed to and made us all comfortable. And we met our goals.”

Promoted Headlines

Most Popular