(PRESS RELEASE) LEHI, UT — Clientbook, the leading jewelry CRM and clienteling platform, is proud to announce the hiring of two long-time jewelry industry experts: Brad Campbell as Vice President of Business Development and John Liebler as Vice President of Operations.
Both bring decades of experience across the jewelry landscape and their addition marks a major turning point for Clientbook’s future.
Brad Campbell
Brad Campbell joins as Vice President of Business Development, bringing with him a rich background that spans both retail operations and vendor partnerships. Most recently the COO of Harry Ritchies, Brad led a full Clientbook rollout across the chain. He has also held key leadership positions at IDD and Gabriel & Co., giving him a unique perspective on how retailers and brands can work together effectively.
“Clientbook sits at the intersection of two worlds I care deeply about—brand storytelling and relationship-based selling,” said Campbell. “I’m thrilled to help more brands and retailers partner with Clientbook to elevate the in-store experience and drive long-term customer loyalty.”
In his new role, Brad will expand Clientbook’s Brand Partnership Program and work directly with large retailers and jewelry brands to drive successful relationships between brands and sales associates ultimately leading to more sales for both retailers and brands.
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John Liebler
John Liebler, a retail operations leader with over 35 years of experience in the jewelry industry, brings a deep understanding of what makes a jewelry store run effectively. He has spent his career optimizing in-store processes, empowering sales associates, and improving clienteling performance at scale.
“Clienteling isn’t just a trend. It’s a business model,” said Liebler. “Clientbook gives jewelers the structure and tools to deliver personalized service every day. I’ve seen firsthand how transformational it can be, and I’m excited to help more jewelers tap into that potential.”
In his role at Clientbook, John oversees operational efficiency and customer success, ensuring that jewelers not only adopt the platform, but fully leverage it to build lifelong client relationships and drive repeat business.
“Brad and John are critical to the future of Clientbook,” says Brandon Wright, CEO of Clientbook. “Their experience and unique skillsets will help take what is already best-in-class clienteling software and add a level of jewelry industry expertise that is unmatched.”
The future of the company includes the launch of Clientbook’s Managed Services, a hands-on offering that will provide jewelers with on-site visits, best-practice playbooks, and training modules to help their sales teams get the most out of the platform. Both John and Brad will play a key role in shaping this new program, ensuring that stores have the tools, support, and expertise they need to succeed.
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With these new additions and the upcoming services launch, Clientbook continues to double down on what it does best: empowering jewelers to turn everyday browsers into lifelong clients.
