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David Brown

By the Numbers: Diamonds Lead the Way Again



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May was another strong month for stores in our survey group, with sales surging 1.5 percent on a 12-month rolling basis to $131,947. It means store sales at the typical U.S. independent jeweler are up almost 20 percent from the same month in 2013.

What’s driving this improvement? In a word, diamonds.

Same-store diamond sales have surged since May 2011 from $450,000 a year to $800,000 in 2014, an increase of 77 percent in three years. Most stores in our survey have seen the contribution from diamonds increase significantly from a low of under 40 percent during the recession to over 50 percent now. If you’re not achieving such percentages, you need to ask yourself why. Start with these three questions:

1. Is your inventory saleable? If you haven’t checked your inventory recently then it’s time to pull out your old pieces and ask, how can we move these and find more fast sellers or better price points?


2. Is your staff up to selling the product? Many employees hired during the recession have little diamond experience. Ensure they have the necessary training and knowledge of your product.

3. Are you in the right headspace to sell? If you’re still functioning in 2009 with the belief that diamond sales are hard to come by, then guess what? They will be. Knowing other jewelers are doing well in this area should be enough to get you rethinking your approach.

For the full story and more ideas to improve your store’s performance, visit

Data gathered from the POS systems of more than 250 stores by the Edge Retail Academy( To join the benchmarking panel, email [email protected].

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When Liquidation Is the Best Option, This Legendary Jeweler Chose Wilkerson

George Koueiter & Sons Jewelers, a 65-year old jewelry institution in Grosse Pointe, MI, had always been a mainstay in this suburban Detroit community. But when owners George and Paul Koueiter were ready to retire, they made the decision to close rather than sell. “We decided our best option to do the liquidation sale was Wilkerson,” says Paul Koueiter. The results, says George Koueiter, exceeded expectations and the process was easy. “Wilkerson just kept us in mind,” says George. “They never did anything without asking and whatever they asked us to do was just spot on.”

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