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David Brown

By the Numbers: Do You Sell Works of Art Or Paint On Canvas?

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Margin trends that reflect changes in commodities prices suggest something is askew

Looking at the changes in margins at big and small jewelry stores over the past nine months reveals some interesting trends. In diamond jewelry, for example, smaller stores (less than $1 million in sales) have seen their margins fall from 106 percent to 95 percent, while at larger stores they have dropped only slightly less, from 81 percent to 78 percent. In silver, margin has also declined, from 128 to 122 percent at smaller stores, and from 114 percent to 109 percent at larger stores.

In contrast, margins on gold have improved, but again by almost the same degree: from 136 percent to 138 percent at smaller stores, and from 121 percent to 123 percent at larger stores. Meanwhile, the margin achieved on watches has remained the same.

Such uniform price movements suggest that margins are being affected by the prices of the raw materials, which prompts an important question: Is that what a customer chooses to buy?

We think not.

Pricing fine jewelry on the basis of the raw inputs is no different to a Picasso selling based on the current market value of paint and canvas. Customers don’t buy silver, gold or diamonds. They buy the feeling they get when they wear an exquisite piece. If you sell based on raw material cost you offer nothing more than your competitor down the road. Business success is dependent on creating a brand that delivers value above and beyond the raw materials with which you work.

By the Numbers: Do You Sell Works of Art Or Paint On Canvas?

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This article originally appeared in the May 2016 edition of INSTORE.

David Brown is the President of The Edge Retail Academy (sister company of The Edge), who provide expert consulting services to help with all facets of your business including inventory management, staffing, sales techniques, financial growth and retirement planning...All custom-tailored to your store’s needs. By utilizing the power of The Edge, we analyze major Key Performance Indicators that point to your store’s current challenges and future opportunities. Edge Pulse is the ideal add-on to the Edge, to better understand critical sales and inventory data to improve business profitability. It benchmarks your store against 1100+ other Edge Users and ensures you stay on top of market trends. 877-569-8657, Ext. 001 or [email protected] or www.EdgeRetailAcademy.com

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Bil Holehan, the manager of Julianna’s Fine Jewelry in Corte Madera, Calif., decided to go on to the next chapter of his life when the store’s owner and namesake told him she was set to retire. Before they left, Holehan says they decided to liquidate some of the store’s aging inventory. They chose Wilkerson for the sale. Why? “Friends had done their sales with Wilkerson and they were very satisfied,” says Holehan. He’d enthusiastically recommend Wilkerson to anyone looking to stage a liquidation or going-out-of-business sale. “There were no surprises,” he says. “They were very professional in their assessment of our store, what we could expect from the sale and they were very detailed in their projections. They were pretty much on the money.”

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