Connect with us

Headlines

Can a Robot Sell Jewelry to Your Customers?

Published

on

Lowe’s is using robots, but would you?

Robots are gaining a stronger foothold in retail than ever, with major retailers such as Lowe’s, Target and Best Buy trying them out for various customer service and inventory tasks, according to an article published by [email protected] in the Fiscal Times.

Lowe’s, for example, is in the San Francisco area rolling out a robot that “uses voice recognition to identify products for customers and lead them to the right shelf — in multiple languages,” according to the article.

The approach may work well for large retailers, where workers don’t always have extensive knowledge of the products in the store. But what about luxury retailers? How about a robot selling high-end jewelry in a downtown boutique?

Well, the concept might not fly for luxury goods, at least not any time soon, says Denise Dahlhoff, research director at Wharton’s Baker Retailing Center. In fact, luxury is an area where lack of robots is probably a selling point.

The article explains: “Here, a white-glove experience is not only expected but perhaps even demanded as high-end customers want the personalized service that only specially trained human staff can provide.”


Read more at the Fiscal Times

Advertisement

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

Promoted Headlines

Most Popular