Connect with us

Headlines

Can a Robot Sell Jewelry to Your Customers?

Published

on

Lowe’s is using robots, but would you?

Robots are gaining a stronger foothold in retail than ever, with major retailers such as Lowe’s, Target and Best Buy trying them out for various customer service and inventory tasks, according to an article published by [email protected] in the Fiscal Times.

Lowe’s, for example, is in the San Francisco area rolling out a robot that “uses voice recognition to identify products for customers and lead them to the right shelf — in multiple languages,” according to the article.

The approach may work well for large retailers, where workers don’t always have extensive knowledge of the products in the store. But what about luxury retailers? How about a robot selling high-end jewelry in a downtown boutique?

Well, the concept might not fly for luxury goods, at least not any time soon, says Denise Dahlhoff, research director at Wharton’s Baker Retailing Center. In fact, luxury is an area where lack of robots is probably a selling point.

The article explains: “Here, a white-glove experience is not only expected but perhaps even demanded as high-end customers want the personalized service that only specially trained human staff can provide.”


Read more at the Fiscal Times

Advertisement

Continue Reading
Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

Retirement Made Easy with Wilkerson

The store was a landmark in Topeka, Kansas, but after 80 years in business, it was time for Briman’s Leading Jewelers to close up shop. Third generation jeweler and owner Rob Briman says the decision wasn’t easy, but the sale that followed was — all thanks to Wilkerson. Briman had decided a year prior to the summer 2020 sale that he wanted to retire. With a pandemic in full force, he had plenty of questions and concerns. “We had no real way to know if we were going to be successful or have a failure on our hands,” says Briman. “We didn’t know what to expect.” But with Wilkerson in charge, the experience was “fantastic” and now there’s plenty of time for relaxing and enjoying a more secure retirement. “I would recommend Wilkerson to any retailer considering a going-out-of-business sale,” says Briman. “They’ll help you reach your financial goal. Our experience was a tremendous success.”

Promoted Headlines

Most Popular