Connect with us

Line Time

Can’t Meet? Just Rephrase Your Availability in a More Positive Manner

mm

Published

on

(Name), you’re in luck! I just happen to have a spot open on Friday.

When to use it? A client calls and asks for an immediate appointment to discuss a custom job. And you just can’t do it. Instead of saying, “Sorry, you can’t come in until Friday. We’re booked solid until then,” reframe it in a positive manner. Jeffrey Gitomer, Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless

This article originally appeared in the May 2017 edition of INSTORE.

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at [email protected].

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

Promoted Headlines

Most Popular