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Canadian Chain Closes, Taking Service Plans With It

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Some lifetime warranties don’t last a lifetime.

Canadian chain Ben Moss Jewellers has gone into creditor protection and is closing, and customers are learning that they won’t be benefiting from lifetime service plans they purchased from the company, according to Vancouver’s News 1130. The report says the company, which is liquidating all its assets and plans to be out of business by year’s end, sent a letter to customers telling them it would stop honoring the plans. The Better Business Bureau is telling customers they can file claims as creditors and perhaps get some money back, although that outcome is unlikely.

Read more at News 1130

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Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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