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Canadian Chain Closes, Taking Service Plans With It

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Some lifetime warranties don’t last a lifetime.

Canadian chain Ben Moss Jewellers has gone into creditor protection and is closing, and customers are learning that they won’t be benefiting from lifetime service plans they purchased from the company, according to Vancouver’s News 1130. The report says the company, which is liquidating all its assets and plans to be out of business by year’s end, sent a letter to customers telling them it would stop honoring the plans. The Better Business Bureau is telling customers they can file claims as creditors and perhaps get some money back, although that outcome is unlikely.

Read more at News 1130

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Family Legacy, New Chapter: How Wilkerson Turns 89 Years of History Into Future Success

After 89 years of serving the Albany community, Harold Finkle Your Jeweler faced a pivotal decision. For third-generation owner Justin Finkle, the demanding hours of running a small business were taking precious time away from his young family. "After 23 years, I decided this was the time for me," Finkle explains. But closing a business with nearly nine decades of inventory and customer relationships isn't something easily managed alone. Wilkerson's comprehensive approach transformed this challenging transition into a remarkable success story. Their strategic planning handled everything from advertising and social media to inventory management and staffing — elements that would overwhelm most jewelers attempting to navigate a closing sale independently. The results speak volumes. "Wilkerson gave us three different tiers of potential goals," Finkle notes. "We've reached that third tier, that highest goal already, and we still have two weeks left of the sale." The partnership didn't just meet financial objectives—it exceeded them ahead of schedule.

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