She probably needed to stop doing one specific thing.
An employee had stayed about 30 minutes after closing with a customer, which held about six other employees on overtime. When the customer made a decision...
We had two very high-priced estate diamond rings at one time — more expensive than anything else in the shop by leaps. We were out of...
One of my newest staff members was working on the floor, and while she wasn’t too knowledgeable due to how recently she had joined us, she...
arlier this year we had a woman call, giddy with excitement, wanting to “pick up the diamond she’d won from us.” We had no idea what...
We had a local radio host come in with a request that since we create our own designs in 3-D could we design a ring with...
Our store’s founder, my late husband, was once asked to make pendants out of raccoon penis bones. You just can’t make this stuff up! Who would...
A customer and her husband came in to get a watch battery. While our jeweler was working on the watch I offered to clean her cluster-style...
I once had a client who asked me to design an elegant custom ring. I had her sign the estimate, which also stated that the price...
We used to burn a candle on our service counter, until the day a customer leaned over to help look for an item that had...
“If my girlfriend punches someone in the face and bends a prong, would that be covered?” A guy walks in and is looking at birthstone rings....
“I swear that’s not gold spray paint. That’s real, genuine gold!” One day we had a man enter asking if we bought gold. I said we...
Engagement ring? Check. Wedding ring? Check. Suffer-ring? I once had a couple picking out an engagement ring together and the gentlemen commented that he was amazed...
Sure, we’ll wrap everything for you! I had a customer come in to purchase a small pair of pearl earrings for her granddaughter for Christmas. She...
Definitely not hematite. Many years ago my new salesperson “Nancy” was so excited when I came back from lunch. She was beaming with pride about how...
A young woman came in to apply for a job. While filling out the application, she farted, looked at my sister and said, “Was that you?”...
A lady walked in to inquire if we did ear piercing. I said, “Yes ma’am we do.” She then asked if we only did “humans.” Curious,...
A couple came in and looked at engagement sets. We talked and they found one they liked. They asked how much it was and I said...
During our holiday open house, one of our sales associates was modeling a piece of jewelry so she could demonstrate the movement in the pendant. She...
By way of email I sold an item to a long-time client. He loves buying watches for himself and jewelry for his wife. I offered to...
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