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Client Book CRM Announces New Customer Additions

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(Press Release)
CINCINNATI — Client Book CRM, a provider of cloud-based and on-premise retail management and CRM solutions, announced that two new jewelers have replaced their paper client books and legacy customer management with Client Book CRM to help power their key sales and retail operations.

Bailey Banks and Biddle and Diamond’s Direct join jewelers like Shannon Fine Jewelry, Barry’s Jewellers and more who are now running their sales operation on one integrated cloud-based suite.

Client Book CRM’s focus on building and refining a complete jewelry-specific software solution for sales and productivity, customer relationship management, business reporting and analytics, and marketing has led to substantial growth in its jewelry customer base. It includes functionality for sales team management, team collaboration, client and lead management, jewelry-specific sales and marketing tools, sales tracking, repair tracking, special order tracking, follow-up management, notes management, wish list management, appointment management, real-time reporting and analytics, and more.

Client Book CRM customers report that they have gained real-time, actionable insights into sales, customers, inventory and more that improves their ability to make data-driven business decisions along with tools that help their sales and management teams improve communication, bring greater efficiency to the sales floor, and maximize sales performance.

Highlights of Client Book CRM include:

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  • Customer relationship management. Client Book CRM provides jewelry-specific CRM tools and integrates with back-office systems to deliver a 360-degree view of the customer, empowering sales teams for customer acquisition, retention and upsell.
  • Data insights and leaner marketing. Client Book CRM supplies real-time visibility and insights across the entire organization, enabling leaner marketing, improved resource planning, and better sales team management.
  • Employee management and data retention. A complete set of employee management capabilities, enabling jewelers to manage employees and their access to customer information. By eliminating the need for a paper client book and cluttered papers, potential data loss can be prevented.
  • Demand planning. Forecast customer needs based on historical data, wish list data, and sales projections to ensure the right balance of inventory to meet anticipated demand.
  • Jewelry-specific marketing tools. Client Book CRM provides marketing tools specific to the jewelry sales process.For example: The ability to quickly email a client what their significant other wants for their upcoming birthday or anniversary, email customers about an upcoming show or event, and more.

For more information about Client Book CRM, please visit clientbookcrm.com or call +1 (800) 325-6836.

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Lark & Berry Launches Engagement Rings Collection

It offers cultured diamonds made in the UK with 100% renewable energy.

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(PRESS RELEASE) Sustainable luxury jewelry brand Lark & Berry announces a collection of direct-to-consumer engagement ring options to meet increasing customer demand. Lark & Berry is the first brand in the world to offer cultured diamond engagement rings made in the UK with 100% renewable energy.

Lark & Berry offers a selection of curated, classic engagement ring designs with customizable options including metal selection such as 18K gold and platinum and stone sizes that range from 0.5ct up to 5 carats. Prices start at $2,380 for a 0.5ct ring and $4,700 for a 1ct ring. Customers can also choose from a wide range of diamond cuts from the classic round to princess, emerald and cushion cuts among others. Lark & Berry will continue to offer bespoke engagement ring services.

“Since our launch in 2018, luxury fans have been asking us for engagement rings,” states Lark & Berry founder Laura Chavez. “At Lark & Berry, we very much champion cultured diamonds jewelry as the “now” option that allows independent women and men to gift themselves—but of course, when wedding bells begin to chime in our fans’ lives, we want to be there for them, and give them the exact cultured diamonds rings they desire to compliment their everlasting love for their partners.”

“For these new cultured diamond engagement rings, I’m thrilled to announce that our customers can choose diamonds made in a UK lab that grows them with 100% renewable energy,” continues Laura Chavez. “It’s amazing to see that cultured diamonds are always moving towards becoming the most sustainable they can be, and it is only a matter of time before all labs use most, if not all of their energy from renewable sources. This debunks the argument that a lab grown diamond produces more carbon emissions than mining does. A cultured diamond will always be the most sustainable, ethical and eco-friendly option when it comes to diamonds.”

Lark & Berry’s new engagement rings are now available online here, in its Marylebone, London flagship store as well as by appointment in the Central district of Hong Kong.

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Original Miami Beach Antique Show to Host Annual Jewelry History Series

It’s taking place on January 3 – 4, 2020.

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(PRESS RELEASE) Jewelry History Series will once again take place in tandem with the Original Miami Beach Antique Show (OMBAS), January 3 – 4, 2020. The two days of programming features venerable jewelry experts and historians who will present on a variety of topics, such as How to Understand Jewelry Like a Historian, The Jewelry and Art of Frida Kahlo, and What’s Hot, What’s Not. The series also includes daily meals and opportunities for networking with fellow jewelry enthusiasts, as well as a guided tour of the Original Miami Beach Antique Show during set up on January 3rd, the day before the show officially opens to the public.

The Jewelry History Series is organized by Elyse Zorn Karlin and Gail Brett Levine, both of whom are world-renowned within the antiques jewelry community. “Each year, we plan our content based on trends that are generating the greatest amount of excitement and interest within the market, as well as on feedback that we receive from past years’ attendees,” explained Zorn Karlin. “One of the most gratifying components of organizing the Jewelry History Series each year is seeing the friendships that form among the attendees during our event, and how those relationships continue to thrive throughout the years.”

“We are always so excited to partner with the organizers of the Jewelry History Series in offering this incredible content to our attendees,” said Katrina Canady, Show Manager for U.S. Antique Shows. “Elyse and Gail, and each of the speakers that they line up, continue to elevate the experience for this series, which is why we see the same loyal attendees who come from near and far each year to attend this event.”

The Jewelry History Series, along with other education initiatives taking place throughout the Original Miami Beach Antique Show, will provide attendees with a foundation of knowledge that allows them to strategically shop the show floor in the curation of their personal collections. Attendees traditionally run the gamut, from those who simply have a passion for the art form of jewelry, to those whose careers are within the jewelry industry and want a deeper understanding of its history. A complete line-up of speakers can be found here and tickets for The Jewelry History Series can be purchased here.

The Jewelry History Series is taking place at the Miami Beach Convention Center January 3rd and 4th. The Original Miami Beach Antique Show is taking place at the Miami Beach Convention Center January 4th-8th, 2020. For more information, to arrange an interview or to receive high-resolution images, please contact Michelle Orman at (646) 302-5521 or via email at Michelle@LastWordComm.com.

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CIBJO President Discusses Path of Russian and Global Jewelry Industry

He had jewelry industry leaders, jewelry designers and manufacturers, and students as audience.

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(PRESS RELEASE) MILAN, ITALY — CIBJO President Gaetano Cavalieri has delivered two keynote addresses at the Russian state-sponsored “The Art of Jewellery: Traditions and Trends” exhibition in Moscow, during which he paid tribute to the country’s historic contribution to the jewelry tradition, and discussed the path forward for the country’s industry in the international markets.

The exhibition opened at the Moscow State Exhibition Hall “New Manege” on October 8, 2019, with Dr. Cavalieri delivering an opening speech along with Alexey Fursin, head of the Moscow Department of Entrepreneurship and Innovative Development. The event is being organized by the Gokhran of Russia with the support of the Moscow Government, and with participation of the Russian Jewellery Guild. It will run through October 20, 2019.

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“Russia is a country with a long and proud tradition in the jewelry arts, where the products produced have reflected not only the talent and ingenuity of its designers and craftspeople, but also the culture and history of this great nation, and the deposits of precious minerals with which your country is so richly blessed,” Dr. Cavalieri said.

“Like all great art disciplines, fine jewelry artists learn and draw from the experience of those that have come before them, not only in their own countries, but from others as well,” Dr. Cavalieri continued.

“Arguably the most famous Russian jeweler of them all, Carl Fabergé, was an individual deeply invested in both the Russian and French cultural experiences. In our industry that as not a considered a drawback, but rather a strength.”

Providing both a retrospective of Russia’s jewelry heritage and look forward to its future, the exhibition features 220 unique masterpieces from the collection of the Gokhran, including works of Fabergé, Ovchinnikov, Khlebnikov that are being seen in public for the first time. In the modern jewelry section, works by more than 200 items of Russia’s best craftsmen are presented. These include creations by the winners of the Russia 21st Century Jewellery Art Competition, which was organized by the Gokhran with the support of the Moscow Government, and with the participation of the Russian Jewellery Guild and the Creative Artists Union of Decorative and Applied Arts.

During the opening ceremony, the Russia 21st Century jewelry competition awards were presented, and Oleg Dukhovnitsky, the Head of Russia’s Federal Agency of Communications, presented to the participants a series of “canceled” postage stamps, celebrating the 300th anniversary of the Gokhran.

During the opening ceremony, the Russia 21st Century jewelry competition awards were presented, and Oleg Dukhovnitsky, the Head of Russia’s Federal Agency of Communications, presented to the participants a series of “canceled” postage stamps, celebrating the 300th anniversary of the Gokhran.

On October 9 Dr. Cavalieri delivered a lecture about the global diamond industry to an audience of jewelry industry leaders, jewelry designers and manufacturers, and students from various colleges teaching jewelry crafts.

The CIBJO President paid special tribute to the role played by the Gokhran and its head Andrey Yurin, who he credited with forging a way forward for Russia to become a force in the international jewelry marketplace.

The team at Gokhran played a key role in the preparation a Memorandum of Understanding that CIBJO signed last year with the Ministry of Finance of the Russian Federation and the Antwerp World Diamond Centre (AWDC), with the goal of harmonizing the official system used in Russia for the classification of polished diamonds with the standards and nomenclature applied internationally, as it is presented in the CIBJO Diamond Blue Book. “The object of the agreement is to ensure that the system by which polished diamonds are classified and described in the Russian Federation are in accordance with the most widely accepted standards in the international trade,” Dr. Cavalieri said.

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