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Manager's To Do

Considering Store Layout, Guilt-Easing Gift Ideas, and More Manager’s To-Do Items for November

And here’s a key scheduling tip for your holiday email marketing.

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Nov 3-9

STORE LAYOUT Look out for store fixtures that are too tall to allow shoppers to look across and take in your store. Fixtures that restrict visibility through the space kill the “spirit” of a store and the impulse to buy.

INVENTORY Investigate vendor spiffs. Your suppliers want their lines to succeed this season, so take advantage of the incentives they offer.

Video: Increase Your Jewelry Sales Through Add-Ons
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Video: Increase Your Jewelry Sales Through Add-Ons

Video: It’s Not My Problem When You Buy a $120 Ring and Your Wife Finds Out It’s ‘Fake’
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Video: It’s Not My Problem When You Buy a $120 Ring and Your Wife Finds Out It’s ‘Fake’

Video: Things to Remember When Dealing with ‘Gonna Buy’ Jewelry Customers
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Video: Things to Remember When Dealing with ‘Gonna Buy’ Jewelry Customers

ONLINE Mobile devices are expected to drive about 70 percent of all Christmas-related retail traffic this year. Test your website and any apps to ensure the customer experience on tablets and phones is working as well as on desktops. It often doesn’t.

Nov 10-16

MARKETING Post your advertising schedule in the back room. Make sure your staff is fully aware of what promotions will run when.

SALES Find “guilt-easing” gift ideas to go with gift cards or certificates. For bigger certificate amounts, have a “real” gift — like Belgian chocolates or a bottle of wine — close at hand that you can bundle in free.

Nov 17-23

MARKETING With only four weeks to go until Christmas, step up your email campaigns to twice per week. Schedule campaigns on Thursdays or Fridays to stimulate purchases over the weekend, when conversion rates typically peak.

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MERCHANDISING Impulse buys can come in many price ranges and store locations. Rethink the way you normally position these items.

STAFF Show your team how much you appreciate their efforts. Take them out for an activity or nice meal. Team-building will make it easier to get through the weeks ahead.

Nov 24-30

GOODWILL Play Santa: Sneak a little gift into every wrapped item.

OPERATIONS Starting today, hold a short staff meeting every morning, keeping everyone informed on progress. Single out a separate item each day and discuss the best way to present it. Keep the meetings short and make sure they end on an upbeat note.

TRAINING Coach your associates to steer more. Urge them to ask about the colors that spouses or partners wear, whether they prefer gold or silver, and if they favor big or small earrings. Advise them to keep the number of recommendations limited.

MANAGEMENT You should now be in full holiday-season mode. For last-minute tips and promotional ideas, go to your own INSTORE archives (or our past issues at instoremag.com/digimag).

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Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at editor@instoremag.com.

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A Good Idea for Thanksgiving, and More Important Dates for November

Includes a fitting tribute to the quiz show Twenty Questions.

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2 The quiz show TWENTY QUESTIONS MADE ITS DEBUT on national television on this day 70 years ago. Mark the occasion by brainstorming 20 questions to get your customers talking. Sami Fine Jewelry in Fountain Hills, AZ, came up with a list that ranged from icebreakers like “What kind of pets do you own?” to those with a specific sale in mind: “How would you like to be a hero for under $100?”

19 Mark management expert PETER DRUCKER’S BIRTHDAY by saying no to something that you feel is vaguely important, but if you were to be brutally realistic, you don’t have time for.

28 Get in the spirit of THANKSGIVING by sending a goodie bag to your best 50 customers (be sure to include a coupon). It’s likely they provide an outsized contribution to your success.

29 It’s showtime! BLACK FRIDAY marks the traditional start of the shopping season. Spur your holiday sales with a special coupon mailed to your customer list.

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Why National Bring Your Teddy Bear to Work Day Matters to Your Store, and More Important Dates for October

Don’t miss your chance to capitalize on Emotional Intelligence Awareness Month.

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1 Research estimates that 85 percent of an individual’s financial success can be attributed to their “human engineering skills” — that is, their ability to communicate and lead. During EMOTIONAL INTELLIGENCE AWARENESS MONTH, improve your ability to make others feel valued and understood. It requires good listening skills, empathy, and a commitment to inspire positive feelings.

1 At the start of CO-OP AWARENESS MONTH, weigh up the pros and cons of using co-op dollars for holiday advertising and make a decision based on your circumstances.

9 A little-appreciated fact: Teddy Bears look great in diamonds. On NATIONAL BRING YOUR TEDDY BEAR TO WORK DAY, feature a few bling-wearing teddies in your cases.

29 Today, THE INTERNET TURNS 50. If your online presence is little more than an electronic brochure for your store, sit down and map out a more aggressive online strategy.

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Manager's To Do

Holiday Planning, Social Media Tips And More To-Do Items for Managers in October

Be sure to clean your entire inventory and props — correctly.

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Sep. 29-Oct. 5

CRM The gifts you give your best customers are your chance to show off your imagination and skills as a retailer. Engraved glasses customers can take home from a store event, embossed golf balls, toy jewelry or stickers for the kids, charm bracelets with unusual words … your goal should be something memorable.

EVENTS Set aside two evenings for a private client sale in late October. Which new pieces are likely to excite your best customers?

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Podcast: After Tragedy, One Young Woman Turns Her Grief Into Beauty

Podcast: Jenny O Calleri Takes on Her Biggest Challenge Yet — Store Ownership
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Podcast: Jenny O Calleri Takes on Her Biggest Challenge Yet — Store Ownership

Podcast: How Tracking Door Traffic Can Dramatically Boost Your Store’s Performance
JimmyCast

Podcast: How Tracking Door Traffic Can Dramatically Boost Your Store’s Performance

Oct. 6-12

SOCIAL MEDIA Go through your social media pages, especially Pinterest, and make sure they are up to date. The last thing a 2019 holiday season shopper wants to see is something from 2018. (Unless it’s vintage).

HALLOWEEN Trick or treat! If you don’t have plans for an event, look to see what the neighborhood merchant association is planning.

Oct. 13-19

COLLATERAL Run an inventory check of your non-merchandise to make sure you don’t run out of things like toilet paper, paper towels, bags, cleaning cloths and stationery.

FINANCING Still can’t offer consumer credit? Get that application done!

Oct. 20-26

INVENTORY Double-check that you’re well-stocked in the price-points you sell most. Consider how you can take advantage of the holiday season to move pieces that are showing their age.

SECURITY Alert your staff to be on the lookout for pickpockets, distraction gangs and other sneak thieves. Check security camera angles and function.

Oct. 27-Nov. 2

MERCHANDISE Steam and/or ultrasonic clean entire inventory and props. Larry Johnson recommends using Simple Green cleaner (diluted 50/50 with water) to lightly clean all leatherette displays. “Don’t rub too hard or you’ll remove the fabric topcoating,” says the author of The Complete Guide To Effective Jewelry Display. Once the cleaning is done, re-display to create interest and desire and accommodate new arrivals.

CLIENTELING Phone customers to set appointments to create wish lists or to show off new merchandise. From here on in, your daily schedule should be sales calls first, paperwork last.

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