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Do You — or Don’t You: Do You — or Don’t You Accept Watch Repairs?

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Do You — or Don’t You: Do You — or Don’t You Accept Watch Repairs?

Do You — or Don’t You: Do You — or Don’t You
Accept Watch Repairs?

BY INSTORE TEAM

Do You — or Don’t You: Do You — or Don’t You Accept Watch Repairs?

Published in the December 2011 issue

78% YES, I DO 

We have been shipping them
out for over 10 years now.
Watchmakers are hard to come
by, and in this day and time, we
could not make any money by
having one. — Don Bullock;
Bullock’s Jewelry, Roswell, NM

We have a state-of-the-art
watch repair facility. Watches
are a huge part of our business,
and we need to be there for
after-sales service too. —
Patrick McGlone; Azura —
The Color Store, St. Thomas,
USVI

Advertisement

We do general watch repair
in-house. For cleaning and
oiling, we send it out to a
trade shop as we do not have
the time to do this work. —
Marc Altman; B&E Jewelers,
Southampton, PA

I have been outsourcing it to
the same guy for five years
running, and it works well. I
have had crystal replacement
customers turn into jewelry
customers many times. — Cliff
Yankovich; Chimera Design,
Lowell, MI

I outsource to a local
watchmaker who picks up and
delivers. If I ever have to start
shipping watches, I will stop
doing watch repair. — Chris
Snowden; Snowden’s Jewelers,
Wilmington, NC

After 96 years of in-house, last
year we went to outsource.
Service is not as fast or smooth
as it was, but the profit picture
is much better. — Frank
Eilberg; Marlen Jewelers,
Rocky River, OH

I do in-house watch repair,
jewelry repair and clock repair
and everything else. Just call
me a jack-of-all-trades. —
Albert Yocum; Yocum Jewelry,
Marceline, MO

We outsource, but we are really
thinking about dropping the
service. We are always in the
middle and many times actually
lose money. — Jennifer
Aydelotte; Grunwald & Kiger

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Fine Jewelers, Mason City, IA
I have 12 stores that outsource
to me. There is a lot of money
to be made. Stores just need to
set up a system. — Joe Donlon;
Donlon’s Quality Time, Ventura,
CA

22% NO, I DON’T 

We don’t because they are a big
pain
in the rear, and we always
lose money on them. — Karyn
Burg; The Corner Studio,
Sheboygan Falls, WI

I’m not a full-service jeweler,
and I have no interest in
diamonds or watches. — Janne
Etz; Contemporary Concepts,
Cocoa, FL

I used to, but it took so long
and took me away from jewelry
repair, which I do best. Was
a money and time loser. —
Laura Pool; Laura’s Jewelry
Designs, St. Robert, MO

I refer my customers directly
to a watchmaker who has
been in business for over 40
years. I don’t want to mark up
someone else’s labor and have
to deal with communication
that is indirect. It works
really well to refer them
to a specialist in the field.
Elizabeth Breon; Coast
Jewelers, Florence, OR

Advertisement

At one time, we did sell and
service watches. They were
consistently our lowest profit
margin but our No. 1 source
of complaints. No watches,
please! — Francis Lynch; The
Jeweler Studio, Mount Dora, FL

Watches are too easily replaced
now. — Debra Burtner;
Burtner’s Rock & Gem, West
Newton, PA

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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Most Popular

Do You Or Don't You?

Do You — or Don’t You: Do You — or Don’t You Accept Watch Repairs?

Published

on

Do You — or Don’t You: Do You — or Don’t You Accept Watch Repairs?

Do You — or Don’t You: Do You — or Don’t You
Accept Watch Repairs?

BY INSTORE TEAM

Do You — or Don’t You: Do You — or Don’t You Accept Watch Repairs?

Published in the December 2011 issue

78% YES, I DO 

We have been shipping them
out for over 10 years now.
Watchmakers are hard to come
by, and in this day and time, we
could not make any money by
having one. — Don Bullock;
Bullock’s Jewelry, Roswell, NM

Advertisement

We have a state-of-the-art
watch repair facility. Watches
are a huge part of our business,
and we need to be there for
after-sales service too. —
Patrick McGlone; Azura —
The Color Store, St. Thomas,
USVI

We do general watch repair
in-house. For cleaning and
oiling, we send it out to a
trade shop as we do not have
the time to do this work. —
Marc Altman; B&E Jewelers,
Southampton, PA

I have been outsourcing it to
the same guy for five years
running, and it works well. I
have had crystal replacement
customers turn into jewelry
customers many times. — Cliff
Yankovich; Chimera Design,
Lowell, MI

I outsource to a local
watchmaker who picks up and
delivers. If I ever have to start
shipping watches, I will stop
doing watch repair. — Chris
Snowden; Snowden’s Jewelers,
Wilmington, NC

After 96 years of in-house, last
year we went to outsource.
Service is not as fast or smooth
as it was, but the profit picture
is much better. — Frank
Eilberg; Marlen Jewelers,
Rocky River, OH

I do in-house watch repair,
jewelry repair and clock repair
and everything else. Just call
me a jack-of-all-trades. —
Albert Yocum; Yocum Jewelry,
Marceline, MO

Advertisement

We outsource, but we are really
thinking about dropping the
service. We are always in the
middle and many times actually
lose money. — Jennifer
Aydelotte; Grunwald & Kiger

Fine Jewelers, Mason City, IA
I have 12 stores that outsource
to me. There is a lot of money
to be made. Stores just need to
set up a system. — Joe Donlon;
Donlon’s Quality Time, Ventura,
CA

22% NO, I DON’T 

We don’t because they are a big
pain
in the rear, and we always
lose money on them. — Karyn
Burg; The Corner Studio,
Sheboygan Falls, WI

I’m not a full-service jeweler,
and I have no interest in
diamonds or watches. — Janne
Etz; Contemporary Concepts,
Cocoa, FL

I used to, but it took so long
and took me away from jewelry
repair, which I do best. Was
a money and time loser. —
Laura Pool; Laura’s Jewelry
Designs, St. Robert, MO

Advertisement

I refer my customers directly
to a watchmaker who has
been in business for over 40
years. I don’t want to mark up
someone else’s labor and have
to deal with communication
that is indirect. It works
really well to refer them
to a specialist in the field.
Elizabeth Breon; Coast
Jewelers, Florence, OR

At one time, we did sell and
service watches. They were
consistently our lowest profit
margin but our No. 1 source
of complaints. No watches,
please! — Francis Lynch; The
Jeweler Studio, Mount Dora, FL

Watches are too easily replaced
now. — Debra Burtner;
Burtner’s Rock & Gem, West
Newton, PA

Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

Promoted Headlines

Most Popular