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Do You Or Don’t You … Provide Gift Receipts?

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[componentheading]Yes, I Do[/componentheading]

Do You Or Don’t You … Provide Gift Receipts?The holder can make an exchange or get store credit, but no refunds of any amount. The holder isn’t my customer yet. I will give the refund only to the person who paid. — Don Delano; JL Jewelers, Tampa, FL

Only when asked. We offer in-store credit only on returns. — Sheralyn Bartels; Don’s Jewelry, Clinton, IA

Our POS offers the option, but very seldom do we offer it to the guest unless it is a gift to a non-family member. — Tom Duma; Thom Duma Fine Jewelers, Warren, OH

We offer them on request, but they are not necessary for an exchange. — Lisa Baca; Princess Bride Diamonds, Huntington Beach, CA

We ask the purchaser if they have any restrictions on their gift. Many say we are not to refund without their approval. If they say the recipient must purchase for themselves and not use it for someone else, we honor their wishes. — Dan Decker; Decker Diamond Jewelers, Ebensburg, PA

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[componentheading]No, I Don’t[/componentheading]

That’s for big boxes — don’t want to be like them! — Paul Krueger; Krueger Jeweler, Fort Atkinson, WI

We tell all customers that they do not need the receipts to exchange, just the name of who purchased the item, and we can look it up in the system. — Ronnie Ware; Ware Jewelers, Bainbridge, GA

We get fewer than 0.1 percent returns, so we don’t address the issue. — Jonathan McCoy; McCoy Goldsmith & Jeweler, Dubuque, IA

Our standard 15-day return policy is discussed at purchase. This reduces “weekend” wearers and helps qualify purchases for better gift results! — Denise Oros; Linnea Jewelers, La Grange, IL

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I know my customers and my merchandise well enough that I can quickly look up the value of the item without having a receipt without the price on it. — Elizabeth Breon; Coast Jewelers, Florence, OR

We remove the quick-cash-for-thegiftee option. Credit or returns to the giver only. — Steven Wardle; Forest Beach Design, Chatham, MA

[span class=note]This story is from the November 2011 edition of INSTORE[/span]

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Celebrate Your Retirement with Wilkerson

For nearly three decades, Suzanne and Tom Arnold ran a successful business at Facets Fine Jewelry in Arlington, Va. But the time came when the Arnolds wanted to do some of the things you put off while you’ve got a business to run. “We decided it was time to retire,” says Suzanne, who claims the couple knew how to open a store, how to run a store but “didn’t know how to close a store.” So, they hired Wilkerson to do it for them. When she called, Suzanne says Wilkerson offered every option for the sale she could have hoped for. Better still, “the sale exceeded our financial goals like crazy,” she says. And customers came, not only to take advantage of the going-out-of-business buys and mark-downs, but to wish a bon voyage to the beloved proprietors of a neighborhood institution. “People were celebrating our retirement, and that was so special,” says says.

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Do You Or Don't You?

Do You Or Don’t You … Provide Gift Receipts?

Published

on

[componentheading]Yes, I Do[/componentheading]

Do You Or Don’t You … Provide Gift Receipts?The holder can make an exchange or get store credit, but no refunds of any amount. The holder isn’t my customer yet. I will give the refund only to the person who paid. — Don Delano; JL Jewelers, Tampa, FL

Only when asked. We offer in-store credit only on returns. — Sheralyn Bartels; Don’s Jewelry, Clinton, IA

Our POS offers the option, but very seldom do we offer it to the guest unless it is a gift to a non-family member. — Tom Duma; Thom Duma Fine Jewelers, Warren, OH

We offer them on request, but they are not necessary for an exchange. — Lisa Baca; Princess Bride Diamonds, Huntington Beach, CA

Advertisement

We ask the purchaser if they have any restrictions on their gift. Many say we are not to refund without their approval. If they say the recipient must purchase for themselves and not use it for someone else, we honor their wishes. — Dan Decker; Decker Diamond Jewelers, Ebensburg, PA


[componentheading]No, I Don’t[/componentheading]

That’s for big boxes — don’t want to be like them! — Paul Krueger; Krueger Jeweler, Fort Atkinson, WI

We tell all customers that they do not need the receipts to exchange, just the name of who purchased the item, and we can look it up in the system. — Ronnie Ware; Ware Jewelers, Bainbridge, GA

We get fewer than 0.1 percent returns, so we don’t address the issue. — Jonathan McCoy; McCoy Goldsmith & Jeweler, Dubuque, IA

Advertisement

Our standard 15-day return policy is discussed at purchase. This reduces “weekend” wearers and helps qualify purchases for better gift results! — Denise Oros; Linnea Jewelers, La Grange, IL

I know my customers and my merchandise well enough that I can quickly look up the value of the item without having a receipt without the price on it. — Elizabeth Breon; Coast Jewelers, Florence, OR

We remove the quick-cash-for-thegiftee option. Credit or returns to the giver only. — Steven Wardle; Forest Beach Design, Chatham, MA

[span class=note]This story is from the November 2011 edition of INSTORE[/span]

Advertisement

SPONSORED VIDEO

Celebrate Your Retirement with Wilkerson

For nearly three decades, Suzanne and Tom Arnold ran a successful business at Facets Fine Jewelry in Arlington, Va. But the time came when the Arnolds wanted to do some of the things you put off while you’ve got a business to run. “We decided it was time to retire,” says Suzanne, who claims the couple knew how to open a store, how to run a store but “didn’t know how to close a store.” So, they hired Wilkerson to do it for them. When she called, Suzanne says Wilkerson offered every option for the sale she could have hoped for. Better still, “the sale exceeded our financial goals like crazy,” she says. And customers came, not only to take advantage of the going-out-of-business buys and mark-downs, but to wish a bon voyage to the beloved proprietors of a neighborhood institution. “People were celebrating our retirement, and that was so special,” says says.

Promoted Headlines

Most Popular