Connect with us

Does Your Store Accept Watch Repairs?

Published

on

For this month’s question our panel answered: 

YES, WE DO
82%

NO, WE DON’T
18%

Many thanks to Instore’s Professional Retail Panel for their responses. If you’d like to be part of our panel, email us at Click here

YES, WE DO

Watch repair is the cancer of our industry. [But] someone has to do it.  
Doug Meadows; Aurum Inc.

Advertisement

The value is that most watch repairs are for men’s watches and that gets the men in to see the jewelry. Howard Leong; Golden Image Jewelers

It used to be great, then good, and now I wonder why we still take them in. It is getting harder and harder to find workers that know all the changing ways to work or repair all the brands. John Anthony Jr.; John Anthony Jewelers

There are so few stores that offer the service. I market the fact that I still accept watch repairs to other jewelry stores that do not accept watch repairs. The stores then have an option for their customers who ask the inevitable question; ?Do you know anyone that can repair my watch?? Chuck Koehler; Anthony Jewelers

Very valuable! It can be up to 30 percent of our month in the summertime.When you do $500 to $1,000 watch repairs on a regular basis, that’s why it’s a valuable service. Roland Sherman; Bryant & Co. Jewelers

Not everything we do can be easy. I feel watch repair is a necessary evil of the jewelry business. I sell several watches each year when I explain that the customer’s has reached the end of its life. If I miss that sale, shame on me! Vic Hellberg; Hellberg’s Jewelers

I send them out as I do not have an in-house watchmaker. However, it is getting harder to find a well-priced quality repair house in order to make a halfway decent profit. The possibility of discontinuing the service is very high. Dave Beduze; Generation Jewelers

Advertisement

Brings more upper-class clients into the store Matthew Phillips; The Jewelry Emporium

NO, WE DON’T

We do not take in watch repairs, but we always recommend another local jeweler who does them on premises. And no, we do not believe that recommending another jeweler hurts our business. In fact, almost all of these customers come back to buy something at a later date and thank us for helping them find a reputable watch repair jeweler. Dorothy Retzke; Krystyna’s Jewelry

You can’t win with watch repairs. Charge $50 to $300 to clean and overhaul a watch depending upon the movement type and brand, and if it isn’t perfect you’re no good and a crook. The same customer pays between $150-$1,000 to tune up their car, a week later it pings and knocks, and the customer says ?Oh well, it’s an old car.? Absurd! Adam B. Staub; ABS Gems & Diamonds

Watches are very user-unfriendly. Something frequently goes wrong and if you aren’t a watch repairman (or don’t have one in house), you’re in a bad situation. The average loss in goodwill isn’t made up for in the gain for offering convenience when you average out the problems and the profits. Barry Nicholls; Paradise Jewelry

Advertisement

Advertisement

SPONSORED VIDEO

When Sales Beat Projections, You Know Wilkerson Did Its Job

There are no crystal balls when it comes to sales projections. But when Thomasville, Georgia jeweler Fran Lewis chose Wilkerson to run the retirement/going-out-of-business sale for Lewis Jewelers and More, she was pleasantly surprised to learn that even Wilkerson could one-up its own sales numbers. “Not only did we meet our goal, but we exceeded the goal that Wilkerson had given us by about 134%,” she says. After more than 40 years in the business, Lewis says she decided a few years ago to “move towards retirement.” And she was impressed by Wilkerson’s tenure in the industry. Overall, she’d recommend the company to anyone else who may be thinking it’s time to hang up their loupe. “As a full package, they’ve done a very good job and I’d definitely recommend Wilkerson.”

Promoted Headlines

Most Popular

Do You Or Don't You?

Does Your Store Accept Watch Repairs?

Published

on

For this month’s question our panel answered: 

YES, WE DO
82%

NO, WE DON’T
18%

Many thanks to Instore’s Professional Retail Panel for their responses. If you’d like to be part of our panel, email us at Click here

YES, WE DO

Advertisement

Watch repair is the cancer of our industry. [But] someone has to do it.  
Doug Meadows; Aurum Inc.

The value is that most watch repairs are for men’s watches and that gets the men in to see the jewelry. Howard Leong; Golden Image Jewelers

It used to be great, then good, and now I wonder why we still take them in. It is getting harder and harder to find workers that know all the changing ways to work or repair all the brands. John Anthony Jr.; John Anthony Jewelers

There are so few stores that offer the service. I market the fact that I still accept watch repairs to other jewelry stores that do not accept watch repairs. The stores then have an option for their customers who ask the inevitable question; ?Do you know anyone that can repair my watch?? Chuck Koehler; Anthony Jewelers

Very valuable! It can be up to 30 percent of our month in the summertime.When you do $500 to $1,000 watch repairs on a regular basis, that’s why it’s a valuable service. Roland Sherman; Bryant & Co. Jewelers

Not everything we do can be easy. I feel watch repair is a necessary evil of the jewelry business. I sell several watches each year when I explain that the customer’s has reached the end of its life. If I miss that sale, shame on me! Vic Hellberg; Hellberg’s Jewelers

Advertisement

I send them out as I do not have an in-house watchmaker. However, it is getting harder to find a well-priced quality repair house in order to make a halfway decent profit. The possibility of discontinuing the service is very high. Dave Beduze; Generation Jewelers

Brings more upper-class clients into the store Matthew Phillips; The Jewelry Emporium

NO, WE DON’T

We do not take in watch repairs, but we always recommend another local jeweler who does them on premises. And no, we do not believe that recommending another jeweler hurts our business. In fact, almost all of these customers come back to buy something at a later date and thank us for helping them find a reputable watch repair jeweler. Dorothy Retzke; Krystyna’s Jewelry

You can’t win with watch repairs. Charge $50 to $300 to clean and overhaul a watch depending upon the movement type and brand, and if it isn’t perfect you’re no good and a crook. The same customer pays between $150-$1,000 to tune up their car, a week later it pings and knocks, and the customer says ?Oh well, it’s an old car.? Absurd! Adam B. Staub; ABS Gems & Diamonds

Watches are very user-unfriendly. Something frequently goes wrong and if you aren’t a watch repairman (or don’t have one in house), you’re in a bad situation. The average loss in goodwill isn’t made up for in the gain for offering convenience when you average out the problems and the profits. Barry Nicholls; Paradise Jewelry

Advertisement

Advertisement

SPONSORED VIDEO

When Sales Beat Projections, You Know Wilkerson Did Its Job

There are no crystal balls when it comes to sales projections. But when Thomasville, Georgia jeweler Fran Lewis chose Wilkerson to run the retirement/going-out-of-business sale for Lewis Jewelers and More, she was pleasantly surprised to learn that even Wilkerson could one-up its own sales numbers. “Not only did we meet our goal, but we exceeded the goal that Wilkerson had given us by about 134%,” she says. After more than 40 years in the business, Lewis says she decided a few years ago to “move towards retirement.” And she was impressed by Wilkerson’s tenure in the industry. Overall, she’d recommend the company to anyone else who may be thinking it’s time to hang up their loupe. “As a full package, they’ve done a very good job and I’d definitely recommend Wilkerson.”

Promoted Headlines

Most Popular