The key ingredients are right culture, right incentives and right training.
The 5-carat natural, non-heat-treated sapphire was extremely rare.
Day's Jewelers' Kathy Corey shares secrets to selling more platinum.
Candidates in their 20s and 30s think differently from older generations.
Jim offers pointers for maximizing the effectiveness of your marketing.
Learn one of the most powerful ways to push more customers through your front door.
Meet a Lockport, NY, jeweler whose fun, casual approach makes his store approachable.
Learn how he grew from salesperson into one of jewelry's most visible commentators.
Automate your client interactions from email to phone and text messages.
By learning the customer's backstory, he provided a service the Internet never could.
Boost your cash flow and profitability -- along with your employees' careers.
And, by the way, why can't millennials fill out job applications?
Hiring a relative isn't always a bad idea. But it was this time.
Sample the first 90 seconds of Kyle’s latest podcast.
This tale probably should've gone untold.
Very few people are using them.
The key is to start with 'Why?'
A small watch repair, done for free, provides a meaningful lesson and surprising reward.
'We got involved legally.'
There's one way in which she actually enjoys millennials' bad reputation.