No matter what your role in the industry, everybody can do something.
Her current project is marketing a gemstone that's "been buried under ice and snow for 3 billion years".
Jimmy and Doug share the 10 dumbest things they've seen happen in jewelry stores (including their own).
Have some tissues ready.
Reminder for today: Jewelry means different things to different people.
At least a couple customers a week come in thinking it's a place to eat.
Retailer says of his new location: "This was my destiny, to be here and nothing was going to stop me.”
Writing the check for that new training service is just the beginning of the improvement process.
A simple education in the 4 C's would have told the thief that this was a bad idea.
It's a tumultuous story. It's also a pretty common one.
His father died of cancer. He had no choice but to step up and take on the responsibility.
One of the biggest names in colored gemstones talks with Barbara Palumbo.
Learn how to best frame the reality that you're facing.
Jimmy and Doug talk with Joy Janssen of e-commerce oriented family retailer Eco Diamond.
Florida retailer has perfected the concept of the jewelry store as "third place" for his customers.
The weird twist: They're often the top producer in the store.
You'll want to stick with this story until the very, very end.
Meet the gem expert and owner of one of the industry's coolest Instagram accounts.
The key ingredients are right culture, right incentives and right training.
The 5-carat natural, non-heat-treated sapphire was extremely rare.