Writing the check for that new training service is just the beginning of the improvement process.
A simple education in the 4 C's would have told the thief that this was a bad idea.
It's a tumultuous story. It's also a pretty common one.
His father died of cancer. He had no choice but to step up and take on the responsibility.
One of the biggest names in colored gemstones talks with Barbara Palumbo.
Learn how to best frame the reality that you're facing.
Jimmy and Doug talk with Joy Janssen of e-commerce oriented family retailer Eco Diamond.
Florida retailer has perfected the concept of the jewelry store as "third place" for his customers.
The weird twist: They're often the top producer in the store.
You'll want to stick with this story until the very, very end.
Meet the gem expert and owner of one of the industry's coolest Instagram accounts.
The key ingredients are right culture, right incentives and right training.
The 5-carat natural, non-heat-treated sapphire was extremely rare.
Meet a Lockport, NY, jeweler whose fun, casual approach makes his store approachable.
Learn how he grew from salesperson into one of jewelry's most visible commentators.
By learning the customer's backstory, he provided a service the Internet never could.
And, by the way, why can't millennials fill out job applications?
A small watch repair, done for free, provides a meaningful lesson and surprising reward.
Or would you rather be their permanent baby-sitter?
Kyle Bullock brings you 'Twas Christmas in a Jewelry Store.'