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Expected Changes, Political Undercurrents and More of Your Letters From December

Plus a criticism for those who take in jewelry they can’t fix.

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hadn holding INSTORE mag

Change Is Coming

  • Major changes coming. Election, vaccines … we are starting to see the light at the end of the tunnel (a good thing). — Alex Weil, Martin’s Jewelry, Torrance, CA
  • With the possibility of Biden being president, better get real healthy financially to weather the coming storm. — James Adair, Adair Jewelers, Missoula, MT
  • Hang in there. COVID-19, cyber sales, electronic sales, and just doldrums … all will pass in time. — Warren Lakein, Lakein’s Jewelers of Hamilton, Baltimore, MD
  • The question now is: Where do we go from here? Will business continue to thrive, or will it dry up again? I love that people are buying, having items fixed, and designing, but having been in this business for 30 years, as the customer’s money goes, so does our business. Hope for the best! — Rick Nichols, Nassau Jewelry, Fernandina Beach, FL

Shame in Your Game

  • There’s no shame in not doing a job that you know nothing about; there is shame if you destroy or damage a customer’s piece that you never should’ve touched. That customer will destroy your reputation any chance they get. — Earl Grenfell, Spellbound Fine Jewelry, Port Washington, NY

Appeal for Unity

  • Can’t we all just wear a mask — to paraphrase Rodney King. — Robert Borneman, Diamond Jewelers, Centereach, NY

Cheers to All

  • Here’s to a strong end to a challenging year and a new beginning in 2021! Cheers. — Marc Majors, Sam L. Majors, Midland, TX
  • We hope all of our fellow jewelers stay safe and do well in business. — Nancy and Pierre Plante, Plante Jewelers, Swansea, MA

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at [email protected].

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Celebrate Your Retirement with Wilkerson

For nearly three decades, Suzanne and Tom Arnold ran a successful business at Facets Fine Jewelry in Arlington, Va. But the time came when the Arnolds wanted to do some of the things you put off while you’ve got a business to run. “We decided it was time to retire,” says Suzanne, who claims the couple knew how to open a store, how to run a store but “didn’t know how to close a store.” So, they hired Wilkerson to do it for them. When she called, Suzanne says Wilkerson offered every option for the sale she could have hoped for. Better still, “the sale exceeded our financial goals like crazy,” she says. And customers came, not only to take advantage of the going-out-of-business buys and mark-downs, but to wish a bon voyage to the beloved proprietors of a neighborhood institution. “People were celebrating our retirement, and that was so special,” says says.

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