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Use Facebook for What It Really Is: Just Another Media Spend

Jewelry store owners really need to stop romanticizing Mark Zuckerberg’s creation.

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AHH, FACEBOOK, THE most widely discussed social channel. Every trade show is packed with speakers on the subject. “How to get the most from Facebook”, “How to Sell on Facebook”, “Get More Fans on Facebook”, the list goes on and on. Yet, almost all of you are using the channel wrong and wasting tons of time trying to work the fringes of the social network.

Let’s Cut to the Chase

Facebook wasn’t built for businesses. Businesses started using Facebook because they thought they could make money off of “free” marketing. Well, nothing is really free, at least not something truly effective. Fans? As Joe Biden would say, “Come on, man!” Truth is, an overwhelming majority of your “fans” never log into Facebook to see what’s going on at Main Street Jewelers. Sure, maybe here and there, but those people are on the fringe and that’s the point. Why would you want to spend so much time working the fringe instead of going for the core?

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Organic Reach

Many retailers spend hours and hours creating content for their Facebook page only to post to their feed for a handful of likes. These are called organic posts because you don’t put any marketing dollars toward promoting them. That’s a waste of time and effort for the type of results you’ll get. Some agencies or “gurus” will say “Post multiple times per day to increase your reach”… to that I say, “Come on, man!” Let’s get down to the facts; organic reach on Facebook is now under 3%, meaning if you have 2,000 fans you might get 60 to even see your content. Moreover, only your current fans will see the content, unless they share it with someone. Also, an organic post has a lifespan of only about 2 hours. It’s simply not worth dedicating that much time for so little results. You’d be better off creating blog content for your website. If someone offered you a free billboard in the middle of the woods, would you take it? If you answered yes, what are you hoping your ROI is on this endeavor? Is it even worth the cost to print the graphics? The answer is no. You’re better off spending your time elsewhere.

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Facebook is Just a Media Spend

That’s right, Facebook is just another marketing medium, and an effective one at that, if that’s how you approach it. Facebook advertising allows you to post a couple of times per week, yet your posts will be seen by more of your fans as well as others who meet your customer profile. You’ll go from a handful of likes to maybe 10x as much, or more! Plus, you’ll save more than half your time to do something more productive.

The point is to stop romanticizing Facebook. It’s a great publishing tool, but you have to get your content in front of people, and that takes dollars. Facebook is just a media spend. Even the category Social Media has been telling you that all along.

Charles Pobee-Mensah is the director of digital marketing for Fruchtman Marketing. Contact [email protected]

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Wilkerson Testimonials | Sollberger’s

Going Out of Business Is an Emotional Journey. Wilkerson Is There to Make It Easier.

Jaki Cowan, the owner of Sollberger’s in Ridgeland, MS, decided the time was right to close up shop. The experience, she says, was like going into the great unknown. There were so many questions about the way to handle the store’s going-out-of-business sale. Luckily for Cowan, Wilkerson made the transition easier and managed everything, from marketing to markdowns.

“They think of everything that you don’t have the time to think of,” she says of the Wilkerson team that was assigned to manage the sale. And it was a total success, with financial goals met by Christmas with another sale month left to go.

Wilkerson even had a plan to manage things while Covid-19 restrictions were still in place. This included limiting the number of shoppers, masking and taking temperatures upon entrance. “We did everything we could to make the staff and public feel as safe as possible.”

Does she recommend Wilkerson to other retailers thinking of retiring, liquidating or selling excess merchandise? Absolutely. “If you are considering going out of business, it’s obviously an emotional journey. But truly rest assured that you’re in good hands with Wilkerson.”

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