Connect with us

Get Inspired

First-Generation Texas Jeweler Finds a Niche in Custom Design

Joseph Villarreal understands the difference between price and value.

mm

Published

on

Joseph-Villarreal-Get-Inspired

Gemologist Joseph Villarreal owns Villarreal Fine Jewelers, a custom, appointment-only jewelry retail business in Austin. Ninety percent of his business is engagement and wedding focused. The other 10 percent comes from well-heeled collectors, who prefer to shop by appointment. “The best compliment I’ve gotten is, ‘Wow, Joe, you have exceeded my expectations.’”

Q&A with Joseph Villarreal

THE JEWELRY DETOUR. My interest in rocks evolved to geology and I thought I wanted to work for the oil companies. But oil wasn’t doing well then. It was a fluke that turned me from geology to gemology. My brother and I both attended GIA in Santa Monica.

IDEAL DAY OFF? Playing golf on a weekday. I have a lot of friends who are business owners as well and I don’t know how they find the time to play so much golf. I’m lucky if I get to play twice a month.

RAVE REVIEWS. We constantly query our clients on how they heard about us. Ultimately, they come to us because of the Google reviews. And then they say, “After speaking with you, Joe, we felt you were a better fit for us. You had the experience and the knowledge.”

KNOWLEDGE IS POWER. You have to know what you’re talking about. It’s all about education. Jewelry and gemstones are blind items for consumers. This is why they’re very hesitant about buying. They see pricing all over the place. They see fictitious pricing, like constant 50 percent off. Those kinds of practices made me want to do better and it made me want to be very pro-consumer, especially by way of educating the consumer. Not that I thought I was a big shot, but once you have that education, you know certainly more than the average consumer.

Advertisement

BIG TICKETS. I was the first in Austin to do custom design from scratch. My average engagement ring sale is $7,500 to $10,500. We sold more in 2020 than we sold the year before by 30 percent. There were a lot of bigger ticket items. I sold a stone valued at half a million wholesale that belonged to a private collector that I sold to a private collector.

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at [email protected].

Advertisement

SPONSORED VIDEO

Put Your Trust in Wilkerson

To do business successfully with anyone, you need a certain “comfort level.” That’s something that Phillips Pitts, owner of two Parris Jewelers stores in Hattiesburg, Miss., said he felt immediately when he first talked to Wilkerson’s Rick Hayes. He was just about to launch an anniversary sale. And he chose Wilkerson to handle all the details — from the marketing to the sales floor. “Rick cared what was going to happen to Parris Jewelers,” says Pitts. “Not just during the sale but after the sale.” Would he recommend Wilkerson to other jewelers contemplating a large-scale sale? Absolutely, says Pitts, who says the results “exceeded their expectations.” His trust in Wilkerson has only grown after the numbers came in. “They were interested in me fulfilling and what I need to fulfill to make my company better.”

Promoted Headlines

Most Popular