“Yes, we do. We love providing services for free. It’s what keeps us in business. What other handouts would you...
His customer thought he was making a fortune on marked-up jewelry.
Well, what did you expect?
“Oh, I did just fine in school, but I skipped the a**hole language class so maybe that’s why I didn’t understand you!” To the customer who...
You want to spend what on her 25th anniversary present? And that new 911 Turbo Carrera in the parking lot was how much? To the man...
“I cannot believe that you just stuck your finger in your mouth, got it fully coated with your disgusting saliva, removed your wet, dripping gross ring...
“I should go to jail for you because … ?” To the client with four EBT cards (all with variations of the same name) trying to buy...
“How do I know you’re not going to say you had a 1-carat D VS1 diamond when you pick it up?” To the customer who asked,...
“Call 1-800-CARTIER and find out!” To the person who brought in a Cartier ad and asked, “How much for a piece like this?” I would add...
“Yes, there’s a charge. Or, you can go up to the mall to a chain store and get a ‘free’ verbal appraisal, then call your insurance...
“Well then, Mary Lou, how’s about you whip out your glue gun and fix your own diamond ring then?” To the repair customer who said: “What...
“Really? So you can go buy a Ford and drive it for six years, then take it to the Chevy dealer and get what you paid...
“A lack of planning on your part does not create an emergency on mine.” To the young couple who came in for very specific wedding bands...
“If you should happen to grow another brain, it would die of loneliness.” … to the customer who has been bashing our company for not being...
“So you would buy a Ferrari from a non-Ferrari dealer, then put after-market features on it knowing that Ferrari wouldn’t service or touch your car if...
His expectations were not highly realistic.
(What you’d have said to that rude customer … if only you’d thought of it faster) “Then why didn’t you go there in the first place?”...
“I am a fully trained jeweler; maybe I should design some houses.” … to the new jewelry designer who proudly told me, “I am a fully...
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