Connect with us

Press Releases

GemFind Digital Solutions Releases Its Newest Tool: In Store Personal Shopper – Video Call

The innovation allows jewelers to provide an in store shopping experience via video chat with their customer.




(PRESS RELEASE) NEWPORT BEACH, CA — GemFind Digital Solutions, the #1 technology and digital marketing agency in the jewelry industry, released its newest innovation, In Store Personal Shopper – Video Call. GemFind’s new Video Call, in exclusive partnership with Oktium technology, allows jewelers to provide an in store shopping experience via video chat with their customer.

“It is our great honor to welcome Alex Fetanat and his GemFind team as our new partner. Putting clients’ needs first and providing an engaging customer experience is what GemFind and Oktium have in common. With Oktium, GemFind’s dedicated team will enhance the CX, reduce basket abandonment and increase sales of jewelry. This partnership will change the way those special purchases are made”, said Oktium’s Marketing Director, Pavel Skultety.

On the jewelry store’s website, they can bring clients’ the experience with a sales associate that they could have in store. The video chat system links directly in with products on the website so the experience is personalized. When a customer has made their choice, payment is easy, on the same phone, same screen, just one click away.

“We are very excited about adding this new service to our ecosystem as it enables jewelry buyers to feel more confident and comfortable about the products they buy online. Based on case studies, this tool can increase conversions on the websites by over 30%.” Says Alex Fetanat, founder and CEO of GemFind.

With In Store Personal Shopper- Video Call, consumers can rest assured they have made the right choice, selected the right piece of jewelry, and purchase is right the first time.

GemFind will be hosting a webinar in partnership with Oktium on Wednesday October 19th, 2022 to launch the new product. Jewelry stores and Vendors are encouraged to sign up below:


Webinar Registration: Introducing GemFind’s Newest Tool “In Store Personal Shopper-Video Call”, click here.

Learn more here.



This Third-Generation Jeweler Was Ready for Retirement. He Called Wilkerson

Retirement is never easy, especially when it means the end to a business that was founded in 1884. But for Laura and Sam Sipe, it was time to put their own needs first. They decided to close J.C. Sipe Jewelers, one of Indianapolis’ most trusted names in fine jewelry, and call Wilkerson. “Laura and I decided the conditions were right,” says Sam. Wilkerson handled every detail in their going-out-of-business sale, from marketing to manning the sales floor. “The main goal was to sell our existing inventory that’s all paid for and turn that into cash for our retirement,” says Sam. “It’s been very, very productive.” Would they recommend Wilkerson to other jewelers who want to enjoy their golden years? Absolutely! “Call Wilkerson,” says Laura. “They can help you achieve your goals so you’ll be able to move into retirement comfortably.”

Promoted Headlines






INSTORE helps you become a better jeweler
with the biggest daily news headlines and useful tips.
(Mailed 5x per week.)


Latest Comments

Most Popular