Press Releases

GemFind Digital Solutions Releases Its Newest Tool: In Store Personal Shopper – Video Call

The innovation allows jewelers to provide an in store shopping experience via video chat with their customer.

Published

2 years ago

October 12, 2022

Press Releases

(PRESS RELEASE) NEWPORT BEACH, CA — GemFind Digital Solutions, the #1 technology and digital marketing agency in the jewelry industry, released its newest innovation, In Store Personal Shopper – Video Call. GemFind’s new Video Call, in exclusive partnership with Oktium technology, allows jewelers to provide an in store shopping experience via video chat with their customer.

“It is our great honor to welcome Alex Fetanat and his GemFind team as our new partner. Putting clients’ needs first and providing an engaging customer experience is what GemFind and Oktium have in common. With Oktium, GemFind’s dedicated team will enhance the CX, reduce basket abandonment and increase sales of jewelry. This partnership will change the way those special purchases are made”, said Oktium’s Marketing Director, Pavel Skultety.

On the jewelry store’s website, they can bring clients’ the experience with a sales associate that they could have in store. The video chat system links directly in with products on the website so the experience is personalized. When a customer has made their choice, payment is easy, on the same phone, same screen, just one click away.

“We are very excited about adding this new service to our ecosystem as it enables jewelry buyers to feel more confident and comfortable about the products they buy online. Based on case studies, this tool can increase conversions on the websites by over 30%.” Says Alex Fetanat, founder and CEO of GemFind.

With In Store Personal Shopper- Video Call, consumers can rest assured they have made the right choice, selected the right piece of jewelry, and purchase is right the first time.

GemFind will be hosting a webinar in partnership with Oktium on Wednesday October 19th, 2022 to launch the new product. Jewelry stores and Vendors are encouraged to sign up below:

Webinar Registration: Introducing GemFind’s Newest Tool “In Store Personal Shopper-Video Call”, click here.

Learn more here.

Related Topics: GemFind Digital Solutions Oktium

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