Connect with us
mm

Published

on

A JEWELER like Gene Kadlin, who doesn’t know how to manage or delegate, will often find himself in deep … stuff.

And that’s exactly what happens in the latest episode of the Gene the Jeweler video series. Literally.

A certain customer keeps clogging the store’s toilet. And we use the word “customer” liberally. There’s no indication that she actually buys anything.

Gene has just fixed the latest clog himself.

“It’s my shop,” he says. “I have a lot of employees, but they’ve got other things to do. They’re busy.”

And Gene is starting to suspect this customer has been busy, as well — running a bit of a scam.

Advertisement

You could say the whole situation stinks.

Watch the video:


Jimmy DeGroot is a jewelry store manager who has been in the business for over 20 years. Now he spends his time training teams around the world at jewelrystoretraining.com and sharing marketing advice through his blog site at jewelrymarketingguy.com. Sign up for training videos here.

Continue Reading
Advertisement

SPONSORED VIDEO

Wilkerson Testimonials

Downsizing? Wilkerson Is Here to Help

Orin Mazzoni, Jr., the owner of Orin Jewelers in Garden City and Northville, Michigan, decided it was time to downsize. With two locations and an eye on the future, Mazzoni asked Wilkerson to take the lead on closing the Garden City store. Mazzoni met Wilkerson’s Rick Hayes some years back, he says, and once he made up his mind to consolidate, he and Hayes “set up a timeline” for the sale. Despite the pandemic, Mazzoni says the everything went smoothly. “Many days, we had lines of people waiting to get in,” he says, adding that Wilkerson’s professionalism made it all worthwhile. “Whenever you do an event like this, you think, ‘I’ve been doing this my whole life. Do I really need to pay someone to do it for me?’ But then I realized, these guys are the pros and we need to move forward with them.”

Promoted Headlines

Advertisement

Advertisement

Advertisement

Subscribe


BULLETINS

INSTORE helps you become a better jeweler
with the biggest daily news headlines and useful tips.
(Mailed 5x per week.)

Latest Comments

Most Popular