A JEWELER like Gene Kadlin, who doesn’t know how to manage or delegate, will often find himself in deep … stuff.
And that’s exactly what happens in the latest episode of the Gene the Jeweler video series. Literally.
A certain customer keeps clogging the store’s toilet. And we use the word “customer” liberally. There’s no indication that she actually buys anything.
Gene has just fixed the latest clog himself.
“It’s my shop,” he says. “I have a lot of employees, but they’ve got other things to do. They’re busy.”
And Gene is starting to suspect this customer has been busy, as well — running a bit of a scam.
Advertisement
You could say the whole situation stinks.
Watch the video:
Four Decades of Excellence: How Wilkerson Transformed a Jeweler's Retirement into Celebration
After 45 years serving the Milwaukee community, Treiber & Straub Jewelers owner Michael Straub faced a significant life transition. At 75, the veteran jeweler made a personal decision many business owners understand: "I think it's time. I want to enjoy my wife with my grandchildren for the next 10, 15 years."
Wilkerson's expertise transformed this major business transition into an extraordinary success. Their comprehensive approach to managing the going-out-of-business sale created unprecedented customer response—with lines forming outside the store and limits on how many shoppers could enter at once due to fire safety regulations.
The results exceeded all expectations. "Wilkerson did a phenomenal job," Straub enthuses. "They were there for you through the whole thing, helped you with promoting it, helping you on day-to-day business. I can't speak enough for how well they did." The partnership didn't just facilitate a business closing; it created a celebratory finale to decades of service while allowing Straub to confidently step into his well-earned retirement.
