IN THIS YEAR’S Big Survey, jewelers report increasing their digital footprint and throwing more time, money and thought into social media, especially Facebook, as well as their websites and dipping a toe at least into e-commerce. They also say they are recognizing the extreme importance of customer reviews, and contacting customers by email and text.
While even as recently as five years ago, some may have considered social media a passing fad, it seems clear that in 2018, retailers now recognize its importance and make it a priority.
Here are some comments:
- “Online, online and online.”
- “More internet.”
- “We started putting together community events with local non-profits that have not only generated great publicity but also helped raise over $40,000 for local efforts.”
- “Instituting interest free five-year financing and building the bridal line to be the largest in the county.”
- “Online storefront via our website.”
- “Paying close attention to what I buy.”
- Financing (longer terms).
What are they doing less of? Traditional advertising, specifically traditional print advertising, and more specifically, newspapers.
