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Shane Decker

Here’s How to Create a Zoom Diamond Event That Brings Back Personal Holiday Selling

It takes time, effort and preparation.




REMEMBER BACK BEFORE the pandemic? Your clients could come in and just sit and talk, see how you were doing, hang out. They were very comfortable. Now they’re masked up, stay a shorter amount of time, and fewer are coming in.

But never fear! Technology allows you to stay ahead of the curve. This holiday season, I want you to have a Zoom diamond event. It needs to be at least one week long. Make sure you have up to 5 carats in size or even larger available, as big diamonds are selling at a historic rate.

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Here are the steps to take to make a Zoom diamond event successful.

Get a Zoom account set up if you don’t have one. (Some clients may prefer FaceTime, so you can make an exception in those cases.)

Use email, texts, social media, calling and direct mail to let your clients know that they can shop for Christmas from home. Tell them that the experience is more personal because there are no masks. You can see the expression on someone’s face. No one is in a hurry, and it’s more comfortable.

Find out if they want a morning or afternoon appointment and set it up. Text them a day before and remind them of their Zoom appointment.


Have an area ready that is pleasing to the eye. A bridal area works very well. Let others in the store know about your appointment so they don’t interrupt. Dress professionally. NO PHONES IN THE ROOM.

Know what they want to see in advance. Ask them to sit down at home with a glass of wine. Let them know they can record your presentation to show others after they open the gift to show how much fun they had. Have all the tools that you need ready. If the diamond has a lab report, you can take a picture of it and send it ahead of time.

When showing diamonds, be able to magnify the diamond, take a photo and show them the internal characteristics. Have matching items ready for possible add-on sales. Don’t just sell one item. Be ready to take tour around the store and show them other merchandise for add-on sales or alternatives to what you’ve already shown.

Let them know that if they live close, you will deliver their package on your way home – they don’t even have to come in to pick it up. They can pay when you drop it off or by phone.

Lastly, this is going to be the first Zoom diamond event you’ve ever had, so let them know they’ll have a nice gift coming to show your appreciation, like a bottle of wine or a gift certificate to a local restaurant.

Every sales associate should try to have four or five Zoom appointments a day during this week. Zoom closing ratios are higher than when clients come into the store. This kind of appointment makes it all about them, it’s very personal, and they’ll start talking about you and their family again.


You can make this the biggest diamond event you’ve ever had, but it’s going to take a lot of time and clienteling. You have to plan the time for your salespeople to do proper contacting to set up the appointments. This is not a sale; there’s no discounting. It’s an event that allows your client in their home to have the best holiday buying experience they’ve ever had.

Merry Christmas, happy Zoom selling, have fun and sell a lot of diamonds!

Shane Decker has provided sales training to more than 3,000 jewelry stores. Shane cut his teeth in jewelry sales in Garden City, KS, and sold over 100 1-carat diamonds four years in a row. Contact him at [email protected].



Wilkerson Testimonials | Sollberger’s

Going Out of Business Is an Emotional Journey. Wilkerson Is There to Make It Easier.

Jaki Cowan, the owner of Sollberger’s in Ridgeland, MS, decided the time was right to close up shop. The experience, she says, was like going into the great unknown. There were so many questions about the way to handle the store’s going-out-of-business sale. Luckily for Cowan, Wilkerson made the transition easier and managed everything, from marketing to markdowns.

“They think of everything that you don’t have the time to think of,” she says of the Wilkerson team that was assigned to manage the sale. And it was a total success, with financial goals met by Christmas with another sale month left to go.

Wilkerson even had a plan to manage things while Covid-19 restrictions were still in place. This included limiting the number of shoppers, masking and taking temperatures upon entrance. “We did everything we could to make the staff and public feel as safe as possible.”

Does she recommend Wilkerson to other retailers thinking of retiring, liquidating or selling excess merchandise? Absolutely. “If you are considering going out of business, it’s obviously an emotional journey. But truly rest assured that you’re in good hands with Wilkerson.”

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