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Here’s One Thing a Great Boss is Never Afraid to Say

Step up and take the blame for that big mistake.

Published

16 years ago

July 2, 2008

INSTORE Staff Instore July 2008 Issue

Here’s One Thing a Great Boss is Never Afraid to Say

SOMETHING GOES WRONG – e.g. a big deadline, or sales target, is missed. Barring a (very) obvious culprit, the great boss is the first to step up to the plate and say:

“OOPS, I BLEW IT!”

Why? To keep things positive, and to move on. The great boss is also the first person to give credit to others when a big project is accomplished successfully.

Source: Jeffrey Fox Author, How To Become a Great Boss

An employee comes to you for advice on an issue. Don’t simply solve his problem using your experience and knowledge. Instead, say:

“I DON’T KNOW. WHAT DO YOU THINK?”

Why? This answer doesn’t show weakness or ignorance. All it shows is your eagerness for your employees to think on their own.

Source: Jeffrey Fox Author, How To Become a Great Boss

Looking for a Seamless Sale? Call Wilkerson

After almost 60 years in business, Breakiron Jewelers in Erie, Pennsylvania, was closing its doors. And the store’s owner, Linda Breakiron, was ready for it. She had run the store as its sole owner since the beginning of the millennium and was looking forward to a change. Of course, she called Wilkerson. Breakiron talked to other jewelers who had used Wilkerson and was satisfied with their response. “They always had positive feedback,” she recalls. With the sales, marketing and even additional inventory that Wilkerson provided, Breakiron insists she could never have accomplished her going-out-of-business sale without Wilkerson’s help. She’s now ready for the journey ahead, but looking back, she’d be sure to recommend Wilkerson. “They just made the whole process very seamless.”