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How to Improve Google Rankings Easily, a Sales Secret With 80% Return, and More Tips for April

Plus, why you really should stop saying “should.”

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hand holds price tag for gift

marketingPlace A Value on It

If you give away a service for free — watch batteries, cleanings or anything else — be sure to let customers know what it’s actually worth. “Because once informed, customers can appreciate the free gift, which engenders greater loyalty and referrals,” says marketing coach Jim Ackerman of Ascend Marketing. He notes that these services take time, as well as the cost of equipment and material. “You’re providing a legitimate value that customers will not appreciate, unless you inform them of the value you’re providing.”

FINANCESThe 10% You Don’t Notice

A bit of old-time financial advice from Christina Baribault-Ortiz, owner of Baribault Jewelers, in Glastonbury, CT: “Every week, we put 10 percent of profits into a separate account, no matter what. We later get to decide what to do with this money in a clear way, and we don’t feel it.” It’s the deciding what to do with it in a clear way that is key, and it so rarely happens with our day-to-day uses of money.

MANAGEMENTShake Up Your Meetings

Want better, more productive meetings? You gotta mix it up, says Steven Rogelberg, a professor of organizational science at UNC Charlotte and author of The Surprising Science Of Meetings. “If you’re always sitting, try standing, try having a walking meeting, try brainstorming in silence — all of these techniques can lead to better outcomes,” he tells the Pinkcast YouTube series on productivity. Anything will work better than following the same routine where everyone sits in the same chairs in the same room at the same time … and comes up with the same stale ideas.

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ONLINEConsistency Pays Off

Most jewelers appreciate how important it is to get accurate business information online, but many don’t realize that being consistent is crucial. “Google is a stickler for details,” says Hayley Sonntag, a marketing specialist at Podium. Make sure your business name, address and phone number exactly match everywhere you can be found online, including your Google listing. This includes such details as whether you spell out or abbreviate the word “street”. “When Google sees those key elements match on listings, it will add credibility with not only Google, but also with potential customers and will improve your Google ranking,” she says.

MAINTENANCESow Some Seeds

Spring is on the way. For Ellie Thompson, owner of Ellie Thompson + Co. in Chicago, that means she’ll soon be heading outside to tend the small garden in front of her jewelry store. “I’ve met lots of people from the neighborhood, and they see that I’m actively doing something that makes the street look nice.” Don’t have a garden? Make a point of getting outside to clean the windows at the busiest time of the day for street traffic.

SELF-IMPROVEMENTYou Should Stop Saying Should

The word “should” implies reluctance and guilt. Start saying “want” instead, recommends Dr. Sonja Lyubomirsky, author of The How Of Happiness. The positive language will help you clarify and prioritize what you really want to be doing at the moment — and it can help you see healthy business behaviors you’re not psyched about in a motivating way.

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at [email protected].

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Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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