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Humor: This Client Was All Dirt and No Pay

There’s a reason they call it “fool’s gold.”

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Humor: This Client Was All Dirt and No Pay

A guest told us he had found some pure gold and asked if we could sort through and test it. We, of course, said we could, not knowing … He proceeded to bring in a cooler filled with dirt for us to “sort through.” He insisted there was gold in there and talked a sales associate into checking it, saying we could take our time. One of our staff graciously sifted through it to find a tiny amount of pyrite. We called the guest to say we found no gold and only a small amount of pyrite and to please pick up your cooler of dirt. He never returned, and the cooler sat in a corner in the back room for years until we threw it out. Never again! — Katrina Sustachek, Rasmussen Diamonds, Racine, WI

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Honoring a Legacy: How Smith & Son Jewelers Exceeded Every Goal With Wilkerson

When Andrew Smith decided to close the Springfield, Massachusetts location of Smith & Son Jewelers, the decision came down to family. His father was retiring after 72 years in the business, and Andrew wanted to spend more time with his children and soon-to-arrive grandchildren. For this fourth-generation jeweler whose great-grandfather founded the company in 1918, closing the 107-year-old Springfield location required the right partner. Smith chose Wilkerson, and the experience exceeded expectations from start to finish. "Everything they told me was 100% true," Smith says. "The ease and use of all their tools was wonderful." The consultants' knowledge and expertise proved invaluable. Smith and his father set their own financial goal, but Wilkerson proposed three more ambitious targets. "We thought we would never make it," Smith explains. "We were dead wrong. We hit our first goal, second goal and third goal. It was amazing." Smith's recommendation is emphatic: "I would never be able to do what they did by myself."

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