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Editor's Note

If You’re Working in Jewelry, Why Not Be Joyful?

Happiness in the workplace means better work, more sales and less attrition.

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Pride. Happiness. Satisfaction. I felt all of these a week ago when my oldest child, Rob (above left, next to yours truly), married his lovely fiancée Anasofia. But more than all of these, I felt joy.

Joy isn’t just pleasure; it’s celebration and triumph. It’s happiness with and for others, as well as yourself. It’s the thing that brings tears to the eyes and makes your heart feel as though it could burst.

One doesn’t normally think of working in retail as something that conjures such depth of emotion. But you don’t just work in retail — you sell jewelry. With each piece you transfer from your showcase to the client’s hand, you participate in their most joyful moments.

Can you do that without being joyful yourself? Of course. But why would you?

In our big story this issue, we examine how you and your staff can create an environment of joy in your workplace. (And no, this doesn’t have to mean you’re jumping up and down giving each other high fives every day — it’s about an inner sense of joy one feels while going about their work.) Studies show that joyful employees do more and better work while feeling more satisfied themselves. It’s a true “win-win.”

You can’t force joy. But you can cultivate a climate that encourages it.

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When my son slipped that platinum band on his new wife’s finger, everyone in attendance shared a joyful feeling. Jewelry is the symbol that commemorates it.

If you don’t find exhilaration, exuberance and exultation in your work, it’s time to get some. So read on, and bring joy to your world!

Trace Shelton is the editor-in-chief of INSTORE magazine. He can be reached at [email protected].

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Wilkerson Testimonials

Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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