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Inbox: January 2016

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INSTORE IN ACTION: Andrea and Travis Piper on the beach in New Smyrna, FL, catch up with their INSTORE reading. Have a pic of yourself reading INSTORE or wearing a Brain Squad or Jewelry Geek T-shirt? Send it to us at [email protected].

Let’s hear it for the men

We adored your section on “Just for Men” (New Arrivals, December 2015). It seems there is not enough emphasis on men’s jewelry anywhere so it was refreshing to see a few fun options for the fashion-driven male. — Morgan Bartel, Susann’s Custom Jewelers, Corpus Christi, TX

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This article originally appeared in the January 2016 edition of INSTORE.


In Praise of Moissanite

A recent letter to INSTORE read, “If you sell moissanite then take the word ‘fine’ out of your business.” I totally disagree. Offering a moissanite is a creative solution to a funds shortage. It is better to give customers the look they want within their budget while letting them know they can replace it later with a genuine diamond. Respecting their budget and making their dreams come true builds loyalty that one day will result in wedding band sales, anniversary gifts and that big diamond sale. That is pretty fine in my book. — Elysia Demers, Barnhardt Jewelers, Spencer, NC


Done with Diamonds

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I’m sick to death of customers being able to find diamonds online for the same prices my suppliers sell them to me, on their phones, in real time, right across the design table from me. I’m also sick to death of getting calls daily from diamond suppliers selling me on why I need to buy for stock, and then pricing to me at retail. I’m so done with diamonds. — David Phelps, Precision Platinum, Durham, NC


Tough Nut to Crack

The jewelry industry is suffering. Are we dinosaurs or is this just a phase? Jewelry doesn’t excite like it used to. Jewelry, especially diamonds, has become a commodity. Online has ripped into retail like nothing in the past. Not only are today’s youth getting their diamonds online, they get their girlfriends there as well. It’s a tough nut to crack.
— Jeff Bong, Bong’s Jewelers, Corning, NY


Weeding out the Weak?

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I was shocked to see that over 599 stores have closed this year. Either things really are that bad out there, or there are too many players, and this economy is weeding out the tired and the weak. — Marc Majors, Sam L. Majors, Midland, TX


Send your letter to INSTORE’s editors at [email protected].

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Wilkerson Testimonials

Wilkerson Helped This Jeweler to Navigate His Retirement Sale Despite a Pandemic

Hosting a going-out-of-business sale when the coronavirus pandemic hit wasn’t a part of Bob Smith’s game plan for his retirement. Smith, the owner of E.M. Smith Jewelers in Chillicothe, Ohio, says the governor closed the state mid-way through. But Smith chose Wilkerson, and Wilkerson handled it like a champ, says Smith. And when it was time for the state to reopen, the sale continued like nothing had ever happened. “I’d recommend Wilkerson,” he says. “They do business the way we do business.”

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