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Cool Comments, Lab-Created Complaint … and More Reader Letters for September

“The whole allure of a diamond is in its journey from creation to the sales floor.”

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Cool Aid!

Always love to read about the coolest stores in the coolest business! — Jim Alati, Simmons Fine Jewelry, Meridian, ID

Not “Fine” with Man-Made Diamonds

If you consider yourself a high-end jeweler and you’re selling lab-created diamonds along with your natural diamonds then you should remove “fine” from your business name. The whole allure of a diamond is in its journey from creation to the sales floor. The process is incredible and the nostalgia is what captures the customer. To undermine the whole process and allure of a natural diamond by selling a lab-created diamond next to it is criminal. If you’re selling lab-created diamonds and promoting them over your natural diamonds then shame on you! — Marc Majors, Sam L. Majors, Midland, TX

Feeling Good

In spite all of our government regulations and what was a downer economy, I’m very optimistic about a fantastic holiday season! — John E. Thompson, Shabree Jewelers, Sheboygan, WI

Still in Love

30 years in, I still love my shop! — Richard Veader, Wakefield Jewelers, Wakefield, MA

Keeping an Edge

Thank you for the great job your staff does every month. You have been getting it right over and over again. Many trade magazines fade, but you have kept the edge. You have been able to keep a light side, while offering great advice from some of the industry’s best. — Scott Kelly, Jems Jewels & Gold, North Wales, PA

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at [email protected].

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SPONSORED VIDEO

Wilkerson Testimonials | Zadok Master Jewelers

Stick to the Program — And Watch Your Sales Grow

When Zadok Master Jewelers in Houston, Texas, decided to move to a new location (they’d been in the same one for the 45 years they’d been in business), they called Wilkerson to run a moving sale. The results, says seventh-generation jeweler Jonathan Zadok, were “off the charts” in terms of traffic and sales. Why? They took Wilkerson’s advice and stuck to the company’s marketing program, which included sign twirlers — something Jonathan Zadok had never used before. He says a number of very wealthy customers came in because of them. “They said, ‘I loved your sign twirlers and here’s my credit card for $20,000.’ There’s no way we could have done that on our own,” says Zadok. “Without Wilkerson, the sale never, ever would have come close to what it did.”

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