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Cool Comments, Lab-Created Complaint … and More Reader Letters for September

“The whole allure of a diamond is in its journey from creation to the sales floor.”

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Cool Aid!

Always love to read about the coolest stores in the coolest business! — Jim Alati, Simmons Fine Jewelry, Meridian, ID

Not “Fine” with Man-Made Diamonds

If you consider yourself a high-end jeweler and you’re selling lab-created diamonds along with your natural diamonds then you should remove “fine” from your business name. The whole allure of a diamond is in its journey from creation to the sales floor. The process is incredible and the nostalgia is what captures the customer. To undermine the whole process and allure of a natural diamond by selling a lab-created diamond next to it is criminal. If you’re selling lab-created diamonds and promoting them over your natural diamonds then shame on you! — Marc Majors, Sam L. Majors, Midland, TX

Feeling Good

In spite all of our government regulations and what was a downer economy, I’m very optimistic about a fantastic holiday season! — John E. Thompson, Shabree Jewelers, Sheboygan, WI

Still in Love

30 years in, I still love my shop! — Richard Veader, Wakefield Jewelers, Wakefield, MA

Keeping an Edge

Thank you for the great job your staff does every month. You have been getting it right over and over again. Many trade magazines fade, but you have kept the edge. You have been able to keep a light side, while offering great advice from some of the industry’s best. — Scott Kelly, Jems Jewels & Gold, North Wales, PA

Over the years, INSTORE has won 80 international journalism awards for its publication and website. Contact INSTORE's editors at [email protected].

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Wilkerson Testimonials

If It’s Time to Consolidate, It’s Time to Call Wilkerson

When Tom Moses decided to close one of the two Moses Jewelers stores in western Pennsylvania, it was time to call in the experts. After reviewing two candidates, Moses, a co-owner of the 72 year-old business, decided to go with Wilkerson. The sale went better than expected. Concerned about running it during the pandemic, Moses says it might have helped the sale. “People wanted to get out, so there was pent-up demand,” he says. “Folks were not traveling so there was disposable income, and we don’t recall a single client commenting to us, feeling uncomfortable. It was busy in here!” And perhaps most importantly, Wilkerson was easy to deal with, he says, and Susan, their personal Wilkerson consultant, was knowledgeable, organized and “really good.” Now, the company can focus on their remaining location — without the hassle of carrying over merchandise that either wouldn’t fit or hadn’t sold. “The decision to hire Wilkerson was a good one,” says Moses.

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