Letters to the editor this month run the gamut.
Yet some of you still see hope.
One retailer demands the return of Gene The Jeweler.
From thoughtful planning to angry resentment, readers react to the current crisis facing North America.
It's a difficult time for the country, and jewelers are feeling it.
One jeweler admonishes Hollywood.
Readers talk about what they're doing, why they love industry webinars, and why you should stay off Facebook.
Plus comments on our "Future Is Female" story.
Several readers enjoyed INSTORE's "Knowing vs. Doing" story.
One store owner says working with family almost blew up two relationships.
Jewelers seem cautiously optimistic for holiday sales.
One reader says dealers need to chill out.
One jeweler got taken for a ride by a client.
Most love it, but one said "cool smool."
One reader is looking for good ways to clear out her inventory dawgs.
Are retailers obligated to buy things back?
There's hope in the form of Generation Z.
One reader advises making up for lost sales online with higher repair prices.
Customer service makes or breaks a business. Occasionally you have to think outside of the box or go to the extreme to make a difference, so...
Here are your letters-to-the-editor for this month.